How to configure Backup Exec to retry snapshot creation for Windows Servers

How to configure Backup Exec to retry snapshot creation for Windows Servers

Article: 100015593
Last Published: 2017-12-05
Ratings: 0 0
Product(s): Backup Exec

Problem

Backup Exec 2014 or later version has a feature to retry creation of VSS (Volume Shadow Copy Service) snapshot.
Please refer to 000086956 for VMware agents.
 

Solution

To retry VSS snapshot creation, create the following registry on Backup Exec server side.
  1. Open regedit on the Backup Exec server.
  2. Navigate to
    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine
  3. Create new key called Besc
  4. Navigate to
    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\Besc
  5. Create the following registry values:

Name: UseSnapshotEngineRetry
Type: DWORD
Data: 1 - Enable retrying snapshot creation
        0 - Disable retrying snapshot creation (default)

Name: SnapshotEngineRetries
Type: DWORD
Data: Retry count
        The default value is 3.

Name: SnapshotEngineWaitTime
Type: DWORD
Data: Time interval to next snapshot creation in milliseconds
        The default value is 120,000 (decimal, 2 minutes.)

Restarting the Backup Exec services is not required.

References

Etrack : 3102936

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