NetBackup is not supported on hosts with Backup Exec installed

NetBackup is not supported on hosts with Backup Exec installed

Article: 100015401
Last Published: 2017-12-05
Ratings: 3 3
Product(s): NetBackup

Problem

NetBackup is not supported on Windows hosts which also have Backup Exec installed. Conflicts between these products will produce severe system issues.

Backup Exec and NetBackup should not be installed to the same host. These products have not been designed to coexist, and severe system issues occur when they are installed on the same system.  You must uninstall the existing product before installing the other.

If BackupExec is installed the preinstall check will fail with an error "not ok be_nb_same_host: Backup Exec is installed"

This also applies to RHEL and other OS platforms where Backup Exec is supported.
We do not support multiple backup Applications on a single host for the fact that there could be undesired results.

Error Message

not ok be_nb_same_host: Backup Exec is installed

Solution

If you have already deployed both products to a single Windows host, use these steps to safely uninstall both and reinstall your product of choice:
  1. Uninstall both products using the Programs and Features (Add/Remove Programs) console in the Windows control panel.
  2. Uninstall any C++ Redistributable packages that were deployed automatically during the Backup Exec installation Process.
  3. In some cases, you may need to manually remove the product folders.  These folders normally reside in C:\Program Files\Symantec and C:\Program Files\Veritas. If you are using other Veritas Products (such as AntiVirus), do not remove it's folder under C:\Program Files\Symantec.   You may also need to manually remove product registry keys at HKEY_LOCAL_MACHINE\SOFTWARE\Symantec and  HKEY_LOCAL_MACHINE\SOFTWARE\Veritas. You may also need to manually remove the BackupExec agent service using the OS command "sc delete BackupExecAgentAccelerator"
  4. Reinstall the desired product only.
  5. Reboot the machine.

References

Etrack : 3766853

Was this content helpful?