Error "HRESULT -2147220473" when running the Clearwell Native Viewer (ActiveX) MSI Installer

Article: 100014933
Last Published: 2021-06-29
Ratings: 0 5
Product(s): eDiscovery Platform

Problem

When running the eDiscovery Native Viewer (ActiveX) MSI Installer, it may report the following error:

Error 1904.Module C:\Program Files\IGC\BravaClientX.dll failed to register. HRESULT -2147220473. Contact your support personnel.

This issue occurs because the MSI installer has a dependency on the "Microsoft Visual C++ 2010 Redistributable Package".

This issue can occur when using the following MSI installers:
Clearwell Native Viewer (ActiveX) 7.1.msi
Clearwell Native Viewer (ActiveX) 7.1SR1.msi  

 

Error Message

 

Solution

Download and install Microsoft Visual C++ 2010 Redistributable Package

 

 

 

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