NDMP backups fail with Status 99 and Error "connect error = -1004 (Timeout waiting for connected message from NDMP server)"

NDMP backups fail with Status 99 and Error "connect error = -1004 (Timeout waiting for connected message from NDMP server)"

Article: 100014594
Last Published: 2015-02-19
Ratings: 0 1
Product(s): NetBackup

Problem

 NDMP backups fail with  Status 99 and Error "connect error = -1004 (Timeout waiting for connected message from NDMP server)"

Error Message

 Job details shows following error 

11/20/2014 6:10:45 PM - Info bptm(pid=1116) start backup           

11/20/2014 6:10:45 PM - Error ndmpagent(pid=4708) ndmp_wait_for_any_msg: ndmp_process_messages failed          

11/20/2014 6:10:45 PM - Error ndmpagent(pid=4708) failed to connect to NDMP server <server>, connect error = -1004 (Timeout waiting for connected message from NDMP server)

11/20/2014 6:10:45 PM - Error ndmpagent(pid=4708) NDMP backup failed, path = /root_vdm_2/Apps       

11/20/2014 6:10:45 PM - begin writing

11/20/2014 6:10:52 PM - Info bptm(pid=1116) EXITING with status 99 <----------        

11/20/2014 6:10:52 PM - end writing; write time: 00:00:07

11/20/2014 6:10:57 PM - Info ndmpagent(pid=0) done. status: 99: NDMP backup failure       

NDMP backup failure(99)

Solution

1>  Confirm tpautoconf -verify filer_ip_address  and tpautoconf -verify filer_name works

2> Add hosts file  shortname and fqdn entries on both Server and Filer side if required.

3> Confirm  forward and reverse lookup (shortname & fqdn ) works from both Server and Filer side.

4> Run bpclncmd -clear_host_cache on Master -Media Server 

5> Retry backup.


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