When attempting to add another media server to the datadomain storage server (or other Open Storage vendor ), unable to add/update/delete credentials on new media server

Problem

When attempting to add another media server to the Data Domain storage server receive the following errors.

Error Message

Error from Administrative Console/Java GUI:

Unable to add/update/delete credentials.  One or more invalid arguments.

Example command error:

-bash-3.2$ sudo /usr/openv/volmgr/bin/tpconfig -add -storage_server <storage server> -stype DataDomain -sts_user_id <username> -password <password>
Password: 
sts_get_server_prop_byname failed: error 2060001
one or more invalid arguments
Invalid server information for type DataDomain server <storage server>.
Authorization failed for OpenStorage server <storage server>

The media server is able to ping datadomain and vice versa.

Log snippet from tpcommand logs:

10:56:17.888 [13039] <4> <hostname>: libsts setupp() 13/07/26 10:56:17: DataDomain:<storageserver> default proxy claimed by /usr/openv/lib/libstspinbostpxy.so
10:56:17.888 [13039] <16> <hostname>: [ERROR][proxy_get_server_prop_byname_v8]sd_proxy is not set
10:56:17.889 [13039] <16> Valid_STS_Server: sts_get_server_prop_byname failed: error 2060001
one or more invalid arguments

Logs Path:

Linux/Unix: /usr/openv/volmgr/debug/tpcommand
Windows: install_path\Veritas\Volmgr\debug\tpcommand

Cause

The Data Domain plugin was not installed on the system.

Solution

Contact the storage vendor (EMC/Dell/Data Domain) to receive the plugin.

Then, install it on the media server and rerun the command for adding the credentials.

NOTE:

The same message can be seen for other types of Open Storage Server Technology. 

type of  "DataDomain" 

is an example. Another example is hp-StoreOnceCatalyst 

HP Store Once Catayst