Event 6882 and 6287 when retrieving migrated Domino items from Outlook after Lotus Notes is removed

Event 6882 and 6287 when retrieving migrated Domino items from Outlook after Lotus Notes is removed

Article: 100009415
Last Published: 2017-07-28
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Event IDs 6882 and 6287 are generated when attempting to retrieve migrated Domino items from Outlook after Lotus Notes has been uninstalled from the Enterprise Vault server

Error Message

Type: ErrorEvent: 6882Source: Enterprise VaultCategory: Storage OnlineComputer: evserver.domain.comDescription: Unable to complete retrieval requestReason: Catastrophic failure (0x8000ffff)Vault: User/DomainVault Id: <VaultID>Item Id: <SavesetID>Reference: Vault/RI

Followed by:

Type : WarningEvent : 6287Source : Enterprise VaultCategory : Web Application (WP)Description:Unable to fetch item from "evserver.domain.com"Reason: Unspecified error (0x80004005)Saveset Id: <SavesetID>Archive Name: User/DomainReference: [GOAFS]V-437-6287
Dtrace chunk:
  (StorageOnlineOpns) <2968> EV:M NotesRuntimeHelper::IsInitializedOnMainThread - could not open event [EV~NRH~MAINTHREAD~110c] - The system cannot find the file specified. (0x80070002)(StorageOnlineOpns) <2968> EV:M CBinaryDominoSaveset::LoadEVNoteStreamFromSaveset - error: Notes runtime was not initialized(StorageOnlineOpns) <2968> EV:H {CBinaryDominoSaveset::LoadEVNoteStreamFromSaveset:#379} _com_error exception: [Catastrophic failure (0x8000ffff)][4364] (StorageOnlineOpns) <2968> EV:H {CBinaryDominoSaveset::LoadEVNoteStreamFromSaveset} (Exit) Status: [Catastrophic failure (0x8000ffff)](StorageOnlineOpns) <2968> EV:H {CBinaryDominoSaveset::GetAttachmentCount:#1821} _com_error exception: [Catastrophic failure (0x8000ffff)](StorageOnlineOpns) <2968> EV:H {CBinaryDominoSaveset::GetAttachmentCount} (Exit) Status: [Catastrophic failure (0x8000ffff)](StorageOnlineOpns) <2968> EV:H CDominoTraverserBase::ProcessMessage _com_error exception. hr=Catastrophic failure (0x8000ffff)(StorageOnlineOpns) <2968> EV:H {CDominoTraverserBase::ProcessMessage} (Exit) Status: [Catastrophic failure (0x8000ffff)](StorageOnlineOpns) <2968> EV:H CDominoTraverserBase::Traverse _com_error exception. hr=Catastrophic failure (0x8000ffff)(StorageOnlineOpns) <2968> EV:H {CDominoTraverserBase::Traverse} (Exit) Status: [Catastrophic failure (0x8000ffff)](StorageOnlineOpns) <2968> EV:L CBinaryDominoSaveset::~CBinaryDominoSaveset - destruct(StorageOnlineOpns) <2968> EV:L {AutoDeleteNote::Delete} (Entry)(StorageOnlineOpns) <2968> EV:H {AutoDeleteNote::Delete} (Exit) Status: [Exception]

Cause

Lotus Notes has been uninstalled from the Enterprise Vault Server. Domino mail server might also be offline and decommissioned from the environment

Archived items that are migrated from Domino to Exchange are still stored in a EV Domino archive in a Domino format even after the migration. Only the shortcuts are migrated from a user's Domino Mailbox to an Exchange mailbox. As a result it is necessary to have a fully functional Lotus Notes client on the (EV) server in order to retrieve or restore these items.

Solution

If any Domino Server is still available in the environment perform the following:

1) On the EV Server install Lotus Notes in single user mode
2) Configure Lotus Notes connecting it to any available Domino Server
3) Restart all the Enterprise Vault Services and the IIS Admin
4) Test from Microsoft Outlook the retrieve and restore for previously failing items

If no Domino Server is available in the environment and there is not way to establish a connection from the newly installed Lotus Notes perform the following:

1) On the EV Server install Lotus Notes in single user mode
2) Restore from backup the Lotus Notes configuration files as follow: user.id, notes.ini and the entire Data Folder (Data folder might contain the user.id file already)
3) replace the aforementioned files and folder on the newly installed Lotus Notes replacing any existing files
4) Restart all the Enterprise Vault Services and the IIS Admin
5) Test from Microsoft Outlook the retrieve and restore for previously failing items

Note: It is advisable to open a case with Veritas Support Services prior to processing the aforementioned steps.

 

 

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