Collecting Appliance 'DataCollect' logs to troubleshoot hardware and disk related issues.

Problem

The purpose of this technical article is to guide Veritas customers, Partners, System Engineers, and Technical Support Engineers to collect 'DataCollect' logs from the Appliances to troubleshoot disk and other hardware-related issues.

Error Message

V-460-1,V-460-2,V-460-3,V-460-4,V-460-16384,V-460-16385,V-460-32768,V-460-32769,V-460-32770,V-460-32771,V-460-32772,V-460-32773,V-460-32774

V-460-32775,V-460-32776,V-460-32777,V-460-32778,V-460-32779,V-460-32780,V-460-32781,V-460-32782,V-460-32783,V-460-32784,V-460-32785,V-460-32786

V-460-32787,V-460-32788,V-460-32789,V-460-32790,V-460-32791,V-460-32792,V-460-32793,V-460-32794,V-460-32795,V-460-32796,V-460-49152,V-460-49153

V-460-49154,V-460-49155,V-460-49156,V-460-49157,V-460-49158,V-460-49159,V-460-49160,V-460-49161,V-460-49162,V-460-49163,V-460-49164,V-460-49165

V-460-49166,V-460-49167,V-460-49168,V-460-49169,V-460-49170,V-460-49171,V-460-49172,V-460-49173,V-460-49174,V-460-49175,V-460-49176,V-460-49177

V-460-49178,V-460-49179,V-460-49180

Solution

NetBackup Appliances 52x0, 53x0:

Collecting the 'DataCollect' output files from the NetBackup Appliance Shell Menu:
1. From the Main menu, go to the Support menu
2. Run 'DataCollect' command from the Support menu.
Support> DataCollect
3. Open log share
     - Main_Menu> Support> Logs> Share Open
4. Retrieve DataCollect through CIFS share
     - Open Windows Explorer
     - Right-click on “Network”
     - Select “Map network drive … ”
     - Enter \\<IP_address_or_hostname_of_Appliance>\logs\APPLIANCE as the “Folder”
     - Check “Connect using different credentials”
     - Click “Finish”
     - Use Appliance user name (default: “admin”) and password (default: “P@ssw0rd”) to log in to share
     - Retrieve file DataCollect.zip
       Path Location:   
                Prior to 3.2 \tmp
                3.2 or newer \appliance\Datacollect.zip

5. Close log share
     - Main_Menu> Support> Logs> Share Close

 

Data Collect Version 2(DCv2)

NBA, Access, Flex, NBFS and platform (all shipping models plus 5240,5150 & 5330).  These custom plug-ins combine with the default sosreport plug-ins to provide a snapshot of the system for analysis.  Starting NBA 3.3.0.2 (MR2) and Flex-Evans(2.1) are further supported with DCv2.

Collecting the 'DataCollect v2' output files from the NetBackup Appliance Shell Menu:
1. From the Main menu, go to the Support menu
2. Run 'DataCollect' command from the Support menu.
Support> DataCollect v2

Options:

advanced - For more deeper logging.

status - Check status of datacollect v2 generation

cleanstart - remove old datacollect v2 files

3. Open log share
     - Main_Menu> Support> Logs> Share Open
 

4. Retrieve DataCollect through CIFS share
     - Open Windows Explorer
     - Right-click on “Network”
     - Select “Map network drive … ”
     - Enter \\<IP_address_or_hostname_of_Appliance>\logs\APPLIANCE as the “Folder”
     - Check “Connect using different credentials”
     - Click “Finish”
     - Use Appliance user name (default: “admin”) and password (default: “P@ssw0rd”) to log in to share
     - Retrieve file DataCollect.zip
    
5. Close log share
     - Main_Menu> Support> Logs> Share Close

PureDisk Appliances 5000, 5020, 5030:
 
Note: PureDisk Appliances with older version prior to 1.2 did not have DataCollect.sh script. So, if you are running Appliance version older than 1.2, copy the script from any other Appliances running a later version or get it from Veritas Technical Support.
  

For 5000, 5020 and 5030 appliance running 1.4.3.1 and higher; SSH to the appliance as sysadmin and use the following procedure: 

For 5000, 5020 appliances running 1.4.2 and lower.

If you are not logged into the Appliance, you can log in as root to go directly to the OS prompt from where you will be running the script to collect the logs. If you are already logged in as sysadmin and in NetBackup Appliance Shell Menu, switch to root user. Refer to 000081271 if needed.

# cd /opt/pdappliance/scripts/autotest
# sh DataCollect.sh    

Logs collected by the above script will be saved as file /tmp/DataCollect.zip.
The script will also collect the messages logs from the current date which are not compressed.
If you need messages logs from other dates, get them from the /var/log directory.
 
Technical Support will provide you with the FTP access information for uploading the logs.

Applies To

NetBackup Appliances, 5200, 5220, and 5230 models.

PureDisk Appliances, 5000, 5020, and 5030 models.