Collecting Appliance 'DataCollect' logs to troubleshoot hardware and disk related issues.

Problem

The purpose of this technical article is to guide Veritas customers, Partners, System Engineers, and Technical Support Engineers to collect 'DataCollect' logs from the Appliances to troubleshoot disk and other hardware-related issues.

Error Message

V-460-1, V-460-2, V-460-3, V-460-4, V-460-16384, V-460-16385, V-460-32768, V-460-32769, V-460-32770, V-460-32771, V-460-32772, V-460-32773, V-460-32774, V-460-32775, V-460-32776, V-460-32777, V-460-32778, V-460-32779, V-460-32780, V-460-32781, V-460-32782, V-460-32783, V-460-32784, V-460-32785, V-460-32786, V-460-32787, V-460-32788, V-460-32789, V-460-32790, V-460-32791, V-460-32792, V-460-32793, V-460-32794, V-460-32795, V-460-32796, V-460-49152, V-460-49153, V-460-49154, V-460-49155, V-460-49156, V-460-49157, V-460-49158, V-460-49159, V-460-49160, V-460-49161, V-460-49162, V-460-49163, V-460-49164, V-460-49165, V-460-49166, V-460-49167, V-460-49168, V-460-49169, V-460-49170, V-460-49171, V-460-49172, V-460-49173, V-460-49174, V-460-49175, V-460-49176, V-460-49177, V-460-49178, V-460-49179, V-460-49180

Solution

Note: From version 5.0.0.1 MR1 Share Open will no longer work, instead use Main_Menu>Support LogBrowser Start. See related articles below for more information. 

Flex Appliances:

see Flex Appliance - Log Collection - How the gather DataCollect and OS logs

NetBackup Appliances 

Data Collect Version 2(DCv2)

DCv2 is the default log collection tool for appliances. It's based on the RHEL sosreport framework. With the data sanitization feature, designed to remove PII (IPs, Host Names, etc.), enabled by default. 

Note: If you have CallHome enabled and working. After the command completes, DCv2 will be securely uploaded to Veritas. 

Collecting the 'DataCollect v2' output files from the NetBackup Appliance Shell Menu:
1. From the Main menu, go to the Support menu
2. Run 'DataCollect' command from the Support menu.
Support> DataCollect

Supported Switches:

• Advanced - Used to add larger and slower log collections to the default collection. 
• AppData - Used to collect only an NBSU from an appliance.
• vxoslogs (Flex) - gathers OS related log files only.
• list - shows a list of existing files
• delete - used to remove specific datacollect files.

Pre-5.0.0.1 MR1:
Collecting the 'DataCollect' output files from the NetBackup Appliance Shell Menu:
1. From the Main menu, go to the Support menu
2. Run 'DataCollect' command from the Support menu.
Support> DataCollect
3. Open log share
     - Main_Menu> Support> Logs> Share Open
4. Retrieve DataCollect through CIFS share
     - Open Windows Explorer
     - Right-click on “Network”
     - Select “Map network drive … ”
     - Enter \\<IP_address_or_hostname_of_Appliance>\logs\APPLIANCE as the “Folder”
     - Check “Connect using different credentials”
     - Click “Finish”
     - Use Appliance user name (default: “admin”) and password (default: “P@ssw0rd”) to log in to share
     - Retrieve file DataCollect.zip
       Path Location:   
                Prior to 3.2 \tmp
                3.2 or newer \appliance\Datacollect.zip

5. Close log share
     - Main_Menu> Support> Logs> Share Close

Applies To