Java console cannot connect to master sever. Unable to login, status: 14 file write failed

Problem

The NetBackup Java Administration Console is unable to log into the master server and is receiving a Status 14 error message.

Error Message

Cause

Generally, the log directories or partition have filled up and caused a lack of disk space or disk full condition, preventing the Java Administration Console or other applications from operating properly.

Examples:

NetBackup Appliance indicating a full disk...

# df -k
/dev/vx/dsk/dg_netbackup_app/lv_usr_openv 213992576 213992576 0 100% /usr/openv

Linux OS messages log kernel error...

Sep 26 08:34:55 xxxxxx kernel: vxfs: msgcnt 745 mesg 001: V-2-1: vx_nospace - /dev/vx/dsk/dg_netbackup_app/lv_usr_openv file system full (8 block extent)

Solution

Recommend the following items...

1. Checki the disk drives, shares, or volumes are not at or near 100% capacity.
2. Consult with SA (System Administrators) to delete or move any unnecessary files to reduce disk used space.
3. Reduce NetBackup logging levels.
   Note: Reference Logging Guides for more details on the configuration and commands for legacy & unified logging verbosity levels.
4. Delete any old NetBackup logs from the related directories.
   • Example NetBackup commands:
   • • bpclntcmd -clean_old_logs 0 (cleans legacy & unified logs, keeps 0 days, unless processes are using them)
     • vxlogmgr --flush (deletes all unified log files for the host that originates this command except the most current log file)
     • vxlogmgr --del (deletes the log files from the folder that the product configures)
       Note: Reference Commands Guides for more details on these commands and their options, as well as any linked knowledge base articles.
5. Finish by rebooting the server.

Afterwards, log into the Java Admin Console, which should now be successful.

Applies to:

Operating System: Unix, Linux, Windows
NetBackup/Appliance: Any Supported Version