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System State backup of a Windows Server 2008 or 2008 R2 fails with the error "A failure occurred accessing the object list"

Article: 100022717
Last Published: 2018-05-01
Ratings: 0 0
Product(s): Backup Exec

Problem

System State backup of Windows Server 2008 or 2008 R2 fails with the errors below

 

Error Message

0xe000fedd - A failure occurred accessing the object list.

V-79-57344-65254 - A failure occurred accessing the object list
 

Cause

The System State backup of a Windows Server 2008 or Windows Server 2008 R2 system, using Backup Exec, includes a copy of all executable files (.exe) that are registered as Services on the system.  In order to get the list of executables necessary for backup and to get their location on disk, Microsoft's Volume Shadow Copy Services (VSS) reads the "ImagePath" value for each service from the Windows Registry.  This process will fail if a 3rd party application has a service registered with one or more invalid slash '/' characters in the path to the .EXE file instead of using all backslash '\' characters, as required.

Debug information for the Backup Exec Remote Agent for Windows Servers process (beremote.exe), from the server being backed up, will be needed to determine the details of the application with the invalid path information.  Once the application is identified it may be necessary to contact the 3rd party vendor to identify the invalid registry information.

For more information on obtaining debug information contact Veritas Technical support or refer to the Related Documents section.
 

Example: The 3ware invalid path is listed as shown in the following figure :

 

Solution

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
 
 
1. Identify the 3rd party application from the beremote.exe debug log (search the log for the 0xe000FEDD messages and review the lines prior to this for something similar to:
Status 0x0000007B returned calling FindFirstFile for \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy244\program files\3ware\3dm2/3dm2.exe
 
2.  If unsure, contact the 3rd party vendor (or search the registry) to locate the invalid path information.
 
3.  Stop the Application Service or ensure that the application is not running
 
4.  Go to Start > Run.  Type REGEDIT and click OK to start the Registry Editor
 
5.  Browse to the location of the ' ImagePath' for the problem service.  By default, the 'ImagePath' value for a service will be in the following location:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\<service name>\
 
6.  Change any slash / characters to correct backslash \ characters in the ' ImagePath' of the executable (.EXE) file.  
Note: Only change slash characters to backslash characters in the path to the .EXE file.  After the path to the .EXE, the application may have added one or more parameters and switches.  Do not change any slash characters found in these parameters and switches, as doing so may result in the application not running as expected.
 
7. Restart  the application service (if applicable) and run a System State backup job to confirm the solution.
 
Note:The specifics of the procedure above will vary depending on the exact application causing the issue and whether or not customized installation paths have been used. Although for any given application the registry value should remain constant. Details of the currently identified products known to cause this issue follow:
 
APPLICATION 3Ware/LSI 3dm2 ATA/SATA Raid Utility
SERVICE NAME 3ware 3DM2
INVALID PATH \3ware\3dm2/3dm2.exe
REGISTRY VALUE HKLM\SYSTEM\CurrentControlSet\Services\3DM2\ImagePath

 

APPLICATION JD Edwards EnterpriseOne
SERVICE NAME JDE E900 B9 Network
INVALID PATH \JDEdwards\E900/DDP/system/bin32/jdesnet.exe
REGISTRY VALUE HKLM\SYSTEM\CurrentControlSet\Services\JDE E900 B9 Network\ImagePath

 

APPLICATION SonicWALL ViewPoint
SERVICE NAME SNWL Viewpoint Webserver
INVALID PATH \viewpoint5/tomcat\bin\tomcat5.exe
REGISTRY VALUE HKLM\SYSTEM\CurrentControlSet\Services\SNWLviewpointwebserve\ImagePath

 

APPLICATION Barracuda Backup Agent
SERVICE NAME Barracuda Backup Agent
INVALID PATH \barracuda\barracuda backup agent\win\x86_64\/bbwinsdr.exe
REGISTRY VALUE HKLM\SYSTEM\CurrentControlSet\Services\bbagent\ImagePath

 

 

Applies To

Issue has been observed with both Windows Server 2008 and Windows Server 2008 R2

 

References

Etrack : 0xe000fedd UMI : V-79-57344-65245

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