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Problem
Discovery Accelerator(DA) export fails to move a message into .PST file.
Error Message
In the Event Viewer:
Event Type: Error
Event Source: Accelerator Service Processor
Event Category: None
Event ID: 236
Date: 8/21/2009
Time: 1:55:20 PM
User: N/A
Computer: DASever
Description:
APP AT - Customer ID: 2 - [ExportPST] - Error moving MSG to PST for run 'Export (87)' Number moved: 0. System.Runtime
A DTrace of the Accelerator Service shows the following when the export of the message fails:
"(AcceleratorService)<Production Items Thread Num 0:2276>EV-H{PRODUCTIONRUNQUEUE.EN_US} Exception: Error in the application. Info:{C2.EN_US} Hoovering up msg to pst failed. Diag: Type:System.ApplicationException".
Cause
It has been found that the message is failing due to the presence of the MAPI property 0x67400102, which prevents the copy of the message to the .PST.
Solution
Workaround:
For any message with this characteristic, the workaround is to export the message to HTML rather than PST.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.
There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.
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