Problem
The following error occurs when cleaning tape in the cleaning slot
Error Message
0xe000810d - Physical Volume Library Media not found.
Cause
Cleaning job fails with the above error even if there is a cleaning tape in the cleaning slot. This has observed on Autoloaders and Robotic libraries like Quantum ADIC Scalar 24 having designated cleaning slots configured for Autoclean feature. Contact the hardware manufacturer or refer to the Autoloader documentation to find out more about this feature.
In the above example (refer screenshot) the robotic library is unable to find a cleaning tape in slot 1. The actual cleaning tape is in slot 23 which is marked as cleaning slot in Backup Exec.
Solution
1. Check the slot reported in the job log on which the cleaning job is failing.
2. Assign the mentioned slot in the job log as the cleaning slot in Backup Exec. Refer to the document in Related Document section for help.
2. Insert the cleaning tape into the slot mentioned.
3. Run the cleaning job again it should run fine now.
OR
Contact the Hardware manufacturer to make the following changes to the library configuration:-
1. Disable the Autoclean feature on the Autoloader and change the # of cleaning slot to 0.
Please contact Veritas Technical Support if the above mentioned steps does not resolve the issue.
2. Assign the mentioned slot in the job log as the cleaning slot in Backup Exec. Refer to the document in Related Document section for help.
2. Insert the cleaning tape into the slot mentioned.
3. Run the cleaning job again it should run fine now.
OR
Contact the Hardware manufacturer to make the following changes to the library configuration:-
1. Disable the Autoclean feature on the Autoloader and change the # of cleaning slot to 0.
Please contact Veritas Technical Support if the above mentioned steps does not resolve the issue.
Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.
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