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Problem
A redirected restore using RALUS (Remote Agent for Linux and Unix Servers) fails with '0xe000fe21 - An invalid path or file name was specified.'
Error Message
Final error: 0xe000fe21 - An invalid path or file name was specified.
Final error category: Job Errors
For additional information regarding this error refer to link V-79-57344-65057
Solution
When attempting to redirect a restore of data that contains Chinese characters, the job may fail (Figure 1). Restoring back to the original location is successful.
Figure 1
Solution
Ensure that RALUS.CFG is configured to use 'LATIN-1' as it's encoder by following these steps:
1. Stop RALUS by executing the command /etc/init.d/VRTSralus stop
2. Edit RALUS.CFG, located in /etc/VRTSralus on the remote UNIX/Linux server and locate the following line:
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder=
3. Add the following to the above line: LATIN-1. It should now read:
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder=LATIN-1
4. Execute the command /etc/init.d/VRTSralus start to start RALUS on the remote Linux/UNIX server.
Figure 1
Solution
Ensure that RALUS.CFG is configured to use 'LATIN-1' as it's encoder by following these steps:
1. Stop RALUS by executing the command /etc/init.d/VRTSralus stop
2. Edit RALUS.CFG, located in /etc/VRTSralus on the remote UNIX/Linux server and locate the following line:
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder=
3. Add the following to the above line: LATIN-1. It should now read:
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder=LATIN-1
4. Execute the command /etc/init.d/VRTSralus start to start RALUS on the remote Linux/UNIX server.
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