A redirected restore using RALUS fails with '0xe000fe21 - An invalid path or file name was specified.'

Problem

A redirected restore using RALUS (Remote Agent for Linux and Unix Servers) fails with '0xe000fe21 - An invalid path or file name was specified.'

Error Message

Final error: 0xe000fe21 - An invalid path or file name was specified.
Final error category: Job Errors

For additional information regarding this error refer to link V-79-57344-65057

Solution

When attempting to redirect a restore of data that contains Chinese characters, the job may fail (Figure 1). Restoring back to the original location is successful.

Figure 1

 

Solution

Ensure that RALUS.CFG is configured to use 'LATIN-1' as it's encoder by following these steps:

1. Stop RALUS by executing the command  /etc/init.d/VRTSralus stop

2. Edit RALUS.CFG, located in /etc/VRTSralus on the remote UNIX/Linux server and locate the following line:

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder=

3. Add the following to the above line: LATIN-1. It should now read:

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder=LATIN-1

4. Execute the command /etc/init.d/VRTSralus start to start RALUS on the remote Linux/UNIX server.
 
 

 

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