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Problem
A redirected restore using RALUS (Remote Agent for Linux and Unix Servers) fails with '0xe000fe21 - An invalid path or file name was specified.'
Error Message
Final error: 0xe000fe21 - An invalid path or file name was specified.
Final error category: Job Errors
For additional information regarding this error refer to link V-79-57344-65057
Solution
When attempting to redirect a restore of data that contains Chinese characters, the job may fail (Figure 1). Restoring back to the original location is successful.
Figure 1
Solution
Ensure that RALUS.CFG is configured to use 'LATIN-1' as it's encoder by following these steps:
1. Stop RALUS by executing the command /etc/init.d/VRTSralus stop
2. Edit RALUS.CFG, located in /etc/VRTSralus on the remote UNIX/Linux server and locate the following line:
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder=
3. Add the following to the above line: LATIN-1. It should now read:
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder=LATIN-1
4. Execute the command /etc/init.d/VRTSralus start to start RALUS on the remote Linux/UNIX server.
Figure 1
Solution
Ensure that RALUS.CFG is configured to use 'LATIN-1' as it's encoder by following these steps:
1. Stop RALUS by executing the command /etc/init.d/VRTSralus stop
2. Edit RALUS.CFG, located in /etc/VRTSralus on the remote UNIX/Linux server and locate the following line:
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder=
3. Add the following to the above line: LATIN-1. It should now read:
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder=LATIN-1
4. Execute the command /etc/init.d/VRTSralus start to start RALUS on the remote Linux/UNIX server.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.
