Attachments are failing to convert to html or be indexed generating event ID 6629 or 28993.

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Specific .xlsx files are failing to convert and be indexed. This results in an attachment that is not searchable or that will be able to be previewed via HTML.  It is not possible to search
on the content but the item can be restored  as normal


Error Message

Either event ID 6629 on EV 10 SP1 or Event ID 28993 on EV 10 SP3 will be reported in the Enterprise Vault converters event log.

Both event ID's will have the following reason.

Reason: Unspecified error (0x80004005)
Supplementary Info: file is corrupt (9) [OTD]


Log Name:      Symantec Enterprise Vault Converters
Source:        Enterprise Vault Converters
Date:          4/24/2013 5:57:08 PM
Event ID:      28993
Task Category: Lotus Domino Journaling Task
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      EVDG.EV.LOCAL
Unable to convert item content

Reason: Unspecified error  (0x80004005)
Supplementary Info: file is corrupt (9) [OTD]

Item: SA:LN-932BC033876A238252485257B577822F8-0
Subject: CustomExtract-Data-ABC Browse v3-1381385-041213.xlsx
Type: xlsx
Vault ID: 11E2DBB0E94FABF4BA815794E66A8EF5B1110000evserver1.EV.LOCAL
SaveSet ID:
Attachment ID: 1

This item will be archived without a preview being available to the web
application and the  content will not be indexed. It is not possible to search
on the content but the item can be restored  as normal



The issue is due the the converters inability to convert the item.


To resolve this issue apply the following cumulative hotfix for (EV) 10 SP4.

Enterprise Vault 10.0.4 Cumulative Hotfix 1



Related Articles

Event ID 6664 is generated in the Enterprise Vault Event Viewer logs. May also see Event ID 28993 Unable to convert in Enterprise Vault Converter logs.

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