NetBackup Java Console installation on Windows fails and rolls back.

  • Modified Date:
  • Article ID:000016782


The Symantec NetBackup Java Console installation on a Windows 2003 or Windows 2008 system fails, then rolls back.  Error code 1603.


Error Message

 From the  Install Log Directory:    %ALLUSERSPROFILE%\Symantec\NetBackup\InstallLogs 

06-21-2012,10:09:00 :  Entering LURegisterProduct custom action, commit phase.
06-21-2012,10:09:00 :  LU_Registration.exe does not exist at expected location "C:\Program Files\Veritas\NetBackup\bin\LU_Registration.exe".
06-21-2012,10:09:00 :  CustomAction Commit_LURegisterProduct returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
06-21-2012,10:09:00 :  Action 10:09:00: Rollback. Rolling back action:
06-21-2012,10:09:00 :  Registering NetBackup Java with LiveUpdate

06-21-2012,10:09:04 :  Updating component registration
06-21-2012,10:09:05 :  Action ended 10:09:05: InstallFinalize. Return value 3.
06-21-2012,10:09:05 :  Action ended 10:09:05: INSTALL. Return value 3.
06-21-2012,10:09:05 :  Property(S): DiskPrompt = [1]

06-21-2012,10:09:05 :  Property(S): ProductToBeRegistered = 1
06-21-2012,10:09:05 :  Action ended 10:09:05: INSTALL. Return value 3.
06-21-2012,10:09:05 :  A fatal error occurred during installation on server 'JavaConsoleInstallServer'.




This fault occurs if the  LU_Registration.exe  is not present in  the   C:\Program Files\Veritas\NetBackup\bin\   folder




1. Simply copy   LU_Registration.exe   from another NetBackup system (client or server)  into  C:\Program Files\Veritas\NetBackup\bin\

2. LU_Registration.exe  can be copied from Netbackup installer(Binary) from location NetBackup_7.5_Win\Addons\x86 or x64\LiveUpdate


Applies To

NetBackup 7.5
NetBackup Appliance 5220 2.5
Windows 2003   Windows 2008 Windows XP


Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)