Microsoft 365 restore browse fails with error “Communication with remote Backup Exec server BEServer failed.”

Problem

Microsoft 365 restore browse fails with error “Communication with remote Backup Exec server BEServer failed.”

This issue occurs when trying to browse the Backup Set created by another MBES server or CAS server other than the local Backup Exec server.

Error Message

Communication with remote Backup Exec server BEServer1 failed.

Error in debug log -->

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at BackupExec.Management.Services.MetaData.QuerySCFMetaDataForRemoteServer(MetaDataQueryInfo queryInfo)

MANAGEMENT: [06/25/25 06:46:52] [0025] 06-25 06:46:51.853[MetaData ] EXCEPTION: at BackupExec.Management.Services.MetaData.QuerySCFMetaDataForRemoteServer(MetaDataQueryInfo queryInfo) MANAGEMENT: [06/25/25 06:46:52] [0025] 06-25 06:46:51.853[MetaData ] Error in calling QuerySCFMetaDataForRemoteServer for BEServer1

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Cause

Catalog database files are stored on Backup Exec server on which Backup set was created, it cannot be browsed remotely from different Backup Exec server. This issue is observed due to SQLite remote browse limitation.

Solution

Run the restore from the Backup Exec server on which the M365 backup set was originally created.

If the set is not visible, run inventory catalog on the Backup Exec server where the job initially ran and then try the restore.