Unable to unregister Merge 1 Agent

Article: 100062184
Last Published: 2024-01-02
Ratings: 1 0
Product(s): Merge1

Problem

Unable to unregister Merge1 Agent.

 

Error Message

When attempting to unregister the agent using agentconfigurator.exe the following error will be displayed:

Call failed with Status Code 400 (bad request )


Also, events 1000 and 1026 are witnessed in the Application Event logs.

 

 

Cause

It is a newly Created Merge1 Agent and has to be deleted before the service is running using Merge1 admin credentials.

 

Solution

An Agent can be deleted/unregistered as follows:


1. Deleting an Agent from the Agents grid.

  • Go to Agent Pools > Default Agent Pool.
  • Click the Delete button under Actions and the Agent will be deleted.

2. Unregister an Agent using a command line.

  • Use the following command to unregister the Agent:

./agentConfigurator.exe unregister

3. If these methods fail to remove the agent then the service and delete the agent pool needs to be manually removed.

  • To manually remove the service, use the following command :

sc delete <service name>

The service name can be obtained from the properties of the service. 

 

 

 

 

Was this content helpful?