nbcertcmd -getcertificate command may fail with status 14 (file write failed) due to a corrupted certmapinfo.json file on the master

Problem

The nbcertcmd -getcertificate command may fail with status 14 (file write failed) on the master

Error Message

The nbcert logs shows the error similar to this:
----
18:44:53.596 [30795.30795] <2> logCertInfoTrustVersionDetails: Added fingerprint #0:8E:34:6E:B5:B2:3B:EE:3D:8C:80:69:D6:60:01:0C:2A:09:42:2C:4D
18:44:53.596 [30795.30795] <16> mergeRecords: Host ID did not match for domain ID [dbc179d7-7c15-4ac5-9250-e7bc5fd901ad] ID1 = [0d17d8ea-14fa-462c-8496-ff7f93142d8c], ID2 = [126c6eea-6d56-4e7a-bd29-a9d2e5b7a99b]
18:44:53.596 [30795.30795] <16> doAddCertMapInfo: Failed to add [nbumum01.domain.com] server record to mapping file, retval = 1
18:44:53.596 [30795.30795] <16> updateCertMapInfoCertificate: Request to addCertMapInfo failed.
18:44:53.596 [30795.30795] <16> nbcert_curl_gethostcertificate: Failed to update certmapinfo entry for server = nbumum01.domain.com, error = 14
18:44:53.596 [30795.30795] <2> NBClientCURL:~NBClientCURL: Performing curl_easy_cleanup()
18:44:53.596 [30795.30795] <2> nbclnt_curl_prefnet::reset: Returning VN_STATUS_SUCCESS
18:44:53.596 [30795.30795] <16> GetHostCertificate: nbcertcmd command failed to get certificate. retval = 14
18:44:53.597 [30795.30795] <2> nbcertcmd: EXIT STATUS 14: file write failed

Cause

This error may occur if the certmapinfo.json file is corrupted in the master.

Solution

1. Rename or move the file "certmapinfo.json" at the path:

/usr/openv/var/vxss (Unix or Linux)
<Install_Path>\Veritas\NetBackup\var\vxss (Windows)

2. Run the command nbcertcmd -getCAcertificate followed by nbcertcmd -getcertificate -force (as root or Administrator) on the master to recreate it.

Once completed successfully, test bptestbpcd to the same server to verify, or test it from another trusted master.