Description
The following is a known issue and its workaround related to Domino archiving in Enterprise Vault 14.x::
| Issue | Workaround |
|---|---|
| In Enterprise Vault Search, mailbox users might not be able to copy archived emails from the Archive to Mailbox by using the COPY TO operation. Error messages are not displayed on the client UI, rather an error event (ID 41521) is generated on the Veritas Enterprise Vault server. |
Download the archived item from Enterprise Vault Search. |
| In Enterprise Vault Search, failure to export the Domino items into NSF file. |
Dtrace will appear as follows for the 'Copy To' operation:
{EVS} Start ClientDataService=>CopyToDomino(). || User: EV\VSA
992 16:27:38.166 [9800] (w3wp) <21660> EV~E |Event ID: 41521 Enterprise Vault Search cannot perform certain operations. Check that all Enterprise Vault services are running.
993 16:27:38.166 [9800] (w3wp) <24096> EV-H {EVS} Exception: Object reference not set to an instance of an object. Info:Inside IErrorHandler.HandleError() || Diag: Type:System.NullReferenceException ST: at Symantec.EV.Search.Client.Host.PluginService.ClientDataService.CopyToDomino(DominoRestoreRequest restoreRequest)| at SyncInvokeCopyToDomino(Object , Object[] , Object[] )| at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)| at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)| at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)| at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage41(MessageRpc& rpc)| at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage4(MessageRpc& rpc)| at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)| at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage3(MessageRpc& rpc)| at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage2(MessageRpc& rpc)| at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)| at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage1(MessageRpc& rpc)| at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet) Inner:None
This issue has been resolved in Enterprise Vault 15.0 and higher available from Downloads.
References
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