Configuration of cloud storage server fails with "Login Credentials or Certificate Verification Failed" if the value of CSSC_MASTER_NAME is NOT set to the Master Server

Problem

While configuring a cloud storage server it fails with "Login Credentials or Certificate Verification Failed"

Error Message

The NBRMMS logs shows the following:

11:52:02.852 [34397] <16> Media_servername.com: Azure: CldMgmt::CldMgmt:Error 2060006: Error: No Alias exist  with name : stu_server_azure
11:52:02.852 [34397] <2> Media_servername.com: Azure:
11:52:02.852 [34397] <16> Media_servername.com: libsts opensvh() 20/04/09 11:52:02: v11_open_server failed in plugin /usr/openv/lib/ost-plugins/libstspiazure.so err 2060018
11:52:02.852 [34397] <16> Media_servername.com: metering: Failed to open a new session, return: 2060018
11:52:02.852 [34397] <2> Media_servername.com: metering: leaving stspi_open_server
11:52:02.852 [34397] <16> Media_servername.com: libsts opensvh() 20/04/09 11:52:02: v11_open_server failed in plugin /usr/openv/lib/ost-plugins/libstspimetering.so err 2060018
11:52:02.852 [34397] <16> Media_servername.com: [throttling_open_server_v7]fail to open server of the next plugin in stack, return code: 2060018
11:52:02.852 [34397] <2> Media_servername.com: [throttling_open_server_v7]leave.
11:52:02.852 [34397] <16> Media_servername.com: libsts opensvh() 20/04/09 11:52:02: v11_open_server failed in plugin /usr/openv/lib/ost-plugins/libstspithrottling.so err 2060018
11:52:02.852 [34397] <16> Media_servername.com: compress: failed to open a new session, return: 2060018

Cause

The value for attribute 'CSSC_MASTER_NAME' in the cloudstore.conf file contains the name of the media server which is not a master server.

Solution

The cloud configuration file i.e. cloudstore.conf  is located at the following location on the media server and it needs to be update with master server name.

Location of file 7.7.x to 8.1.2

UNIX or Linux: /usr/openv/netbackup/db/cloud
Windows: install_path\Netbackup\db\cloud

Location of file 8.2 and higher

UNIX or Linux: /usr/openv/var/global/wmc/cloud

Windows: install_path\Netbackup\var\global\wmc\cloud

CSSC_VERSION=2
CSSC_PLUGIN_PATH=/usr/openv/lib/ost-plugins
CSSC_PORT=5637
CSSC_LOG_DIR=/usr/openv/netbackup/logs/nbcssc
CSSC_LOG_FILE=
CSSC_IS_SECURE=64
CSSC_CIPHER_LIST=AES:!aNULL:@STRENGTH
CSSC_LOG_LEVEL=0
CSSC_MASTER_PORT=5637
CSSC_MASTER_NAME=master_server_name
CSSC_MASTER_IS_SECURE=64
CSSC_LEGACY_AUTH_ENABLED=0