Problem
The User-Agent request header contains a string that allows peers to identify the application type, software vendor and software version of the requesting software application.
Error Message
The bptm process debug log snippet shows the User-Agent header utilized at the time of a writing or duplicating a backup to Azure storage. These messages are only observed when the cloud storage server is created on a NetBackup 8.1 or later system, or a NetBackup 8.0 system where the engineering fix (ET3980529) has been applied prior to the cloud storage server creation.
15:07:33.731 [20071] <2> 5:bptm:20071:xxxxxxxx: AzureJob => Send header, 0000000423 bytes (0x000001a7) 0000: PUT /xxxxxxxx/xxxxxxxx_1563269826_ 0040: C1_F1/META_IMAGE_PROPERTIES HTTP/1.1 0066: Host: my-az-stor-acct-01.blob.core.windows.net 0090: Accept: */* 009d: x-ms-blob-type:BlockBlob 00b7: x-ms-version:2015-02-21 00d0: Content-Length:3312 00e5: x-ms-date:Tue, 16 Jul 2019 09:37:33 GMT 010e: Authorization:SharedKey xxxxxxxx:xxxxxxxx 014e:xxxxxxxx: User-Agent:APN/1.0 Veritas/1.0 NetBackup/8.0 018f: Expect: 100-continue 01a5:
Solution
Veritas customers are requested to reference ET3980529 and contact the Technical Support team to obtain the binary package. See the Related Articles section for additional instructions on how to use the EEB (Emergency Engineering Binary) installer.
Note: After applying the Engineering binary, the User-Agent header will take effect only for all newly created Azure cloud storage server instances.
Customers are requested to contact the Technical Support team to modify the CloudInstance.xml file if their Azure cloud storage server was created at NetBackup version 8.0, and they have have since upgraded to a later release.
The CloudInstance.xml file is located at one of the the following paths based on the NetBackup version. For version 8.2 and later, the path is:
Windows - C:\Program Files\Veritas\NetBackup\var\global\wmc\cloud\
Linux - /usr/openv/var/global/wmc/cloud
For NetBackup versions 8.1 or prior, the CloudInstance.xml is located in the folder:
Windows - C:\Program Files\Veritas\NetBackup\db\cloud
Linux - /usr/openv/netbackup/db/cloud
References
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.