Event ID: 28967 Watch file partition scan will be stopped for the following partition since 50 consecutive unsecured (not replicated or backed up) files/streams were found

Event ID: 28967 Watch file partition scan will be stopped for the following partition since 50 consecutive unsecured (not replicated or backed up) files/streams were found

Article: 100045655
Last Published: 2019-06-12
Ratings: 1 0
Product(s): Enterprise Vault

Problem

 

The StorageFileWatch process generates persistent warnings indicating that 50 or more unsecured items have not replicated or backed up. The resulting behavior is that post processing does not occur in a timely manner. Observed behavior may be Enterprise Vault Shortcuts are in a "Pending" state longer than expected or the Storage Queue folder begins to increase in file count up until all disk space is consumed.

 

Error Message

 

Event ID: 28967 Watch file partition scan will be stopped for the following partition since 50 consecutive unsecured (not replicated or backed up) files/streams were found.
 

 

Cause

 

This behavior has been observed when Enterprise Vault utilizes storage devices such as Hitachi that rely on replication as the backup method.

This issue is related to the frequency of the partition scan and the rate at which replication occurs on the storage device. If the partition scan frequency occurs faster than the replication rate then these warnings will likely be seen. For example, if the partition scan frequency is set to every 10 minutes however the replication of the storage device is greater than 10 minutes then the warning will occur.

 

 

128807 11:08:22.988 [8368] (StorageFileWatch) <7012> EV:L CStreamerItemSecuredVerifier::CheckItem Information: Checked stream status for StoreIdentifier = [evroot/EB79CE4FE385C74783CC717D5898550E/2019/April/01/d10c0e95-783d-48a9-8df9-492d44d39b1a/22_01_33/00015] on VaultStoreIdentity = [1] PartitionIdentity = [1] PartitionName = [VS02Ptn3] Stream size = [11305] Safe = [0]
 
Note: The above StorageFileWatch snippet shows Enterprise Vault performing a verification check on an individual item. The returning response from the storage device is Safe = [0] (false) which indicates the item has not been replicated.
 
The partition scan frequency can be adjusted to significantly minimize the StorageFileWatch warnings however the warnings may still be seen during the clearing and setting of backup mode or while Enterprise Vault services are restarted.
 
 

Solution

 

Veritas recommends contacting the storage vendor and reviewing the storage device replication rate to ensure the storage device is replicating at optimal performance from the primary node to the secondary node.

 

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