This article provides the steps to check user counts for services, and how to disable inactive mailboxes depending on the configuration.
In order to complete the steps below:
- The login account for Manage Console must be an Administrator level account
- Method used to provision accounts must be known (manual, CloudLink, or O365 sync)
- To find out the method used if unknown; log into Manage Console and select User Management to see provisioning method
Below is a list of "how-to" instructions and videos to assist with check user count and disabling inactive mailboxes:
- Check User Counts
- Export User Details
- Manually Disable Archive Accounts
- Disable Archiving and Login Access with CloudLink
- Configure O365 Sync to Provision and Disable Accounts
For more detailed steps with explanations of the options, see Enterprise Vault.cloud Archive Administration Help
For more information on how to setup usage notifications, please refer to the following article 100043645, "Enterprise Vault.cloud Usage Notifications"
Follow these steps or watch the video to check the user counts for services being used in Enterprise Vault.cloud
- If the #Users (Actual) is more than the #Users (Minimum), the organization will be invoiced for the overage
- #Users (Minimum) - contractual number of licenses being billed
- #Users (Actual) - current number of licenses being utilized
Follow these steps or watch the video to export archive account details in Enterprise Vault.cloud
- Use this information to compare the active accounts against your organization's email account list
Note: You can also use the Custom Filters or Distributions Lists to filter the account results
Follow these steps or watch the video to manually disable archiving and\or login access for Enterprise Vault.cloud services
- These steps should be followed if the organization's provisioning method is not to use CloudLink or O365 sync
Note: New emails that are disabled for archiving will not be archived, and to have new emails archived to Unassigned Legacy account or to bulk disable accounts, please open a support case with Veritas
Follow these steps or watch the video to disable archiving and login access using CloudLink
- These steps should be followed only if the organization is using CloudLink to provision accounts
Note: If using method in Step 3, if the user exits in a current task to provision then they must be removed before running disable task, as they will be re-enabled when the provision task runs
Follow these steps or watch the video to configure O365 sync to provision and disable archive accounts for Enterprise Vault.cloud
- If Exchange environment is in a hybrid configuration and CloudLink is used as well, follow instructions here instead
- If a Microsoft Office 365 account is deleted or unlicensed, then during the next synchronization, Office 365 Sync will disable Personal.cloud access and suspends archiving for the account.
- If an accounts sign-in status is set to blocked in Office 365, then during the next synchronization Office 365 Sync disables Personal.cloud access to the account.
- If Office 365 Sync provisions a user through the Provision Distribution Lists option and the account is then removed from the distribution list in Office 365, subsequent synchronizations will not disable the archive account. If you want to stop archiving you must delete or unlicense the account in Office 365.
- If a Microsoft Office 365 account user mailbox is converted to a Shared mailbox, Office 365 Sync will not disable the archive account in any subsequent runs of the task. A manual disable will need to be performed on these accounts.
- If you select to Synchronize Shared Mailboxes, every shared mailbox is targeted for synchronization in all of your Microsoft Office 365 domains. The shared mailboxes are synchronized and billed in the same way as user mailboxes. In order to ensure only the shared mailboxes that are needed have an EV.cloud account created, provision O365 sync to use Distribution Lists and add the shared mailbox into the Distribution Group.
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