Description
This article provides the steps to check user counts for services, and how to disable inactive mailboxes depending on the configuration.
In order to complete the steps below:
- The login account for Admin Console must be an Administrator level account
- Method used to provision accounts must be known (manual, CloudLink, or O365 sync)
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- To find out the method used if unknown; log into Admin Console and select User Management to see provisioning method
Below is a list of "how-to" instructions and videos to assist with check user count and disabling inactive mailboxes:
- Check User Counts
- Export User Details
- Manually Disable Archive Accounts
- Disable Archiving and Login Access with CloudLink
- Configure O365 Sync to Provision and Disable Accounts
For more detailed steps with explanations of the options, see Veritas Alta Archiving Archive Administration Help
For more information on how to setup usage notifications, please refer to the following article 100043645, "Veritas Alta Archiving Usage Notifications"
Check User Counts in Veritas Alta Archiving
Follow these steps or watch the video to check the user counts for services being used in Veritas Alta Archiving
- If the Actual # of Users is more than the Minimum # of Users, the organization will be invoiced for the overage
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- Minimum # of Users - contractual number of licenses being billed
- Actual # of Users - current number of licenses being utilized
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Export User Details in Veritas Alta Archiving
Follow these steps or watch the video to export archive account details in Veritas Alta Archiving
- Use this information to compare the active accounts against your organization's email account list
Note: Custom Filters or Distributions Lists can be used to filter the account results |
Manually Disable Archive Accounts
Follow these steps or watch the video to manually disable archiving and\or login access for Veritas Alta Archiving services
- These steps should be followed if the organization's provisioning method is not to use CloudLink or O365 sync
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Note: New emails for accounts are disabled for archiving will not be archived. To have new emails archived to Unassigned Legacy account or to bulk disable accounts, use Bulk Disable Users from Account Management page.
Disable Archiving and Login Access Using CloudLink
Follow these steps or watch the video to disable archiving and login access using CloudLink
- These steps should be followed only if the organization is using CloudLink to provision accounts
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Note: If using method in Step 3, if the user exits in a current task to provision then they must be removed before running disable task, as they will be re-enabled when the provision task runs
Configure O365 Sync to Provision and Disable Accounts
Follow these steps or watch the video to configure O365 sync to provision and disable archive accounts for Veritas Alta Archiving
- If Exchange environment is in a hybrid configuration and CloudLink is used as well, follow instructions here instead
Note: Azure AD registered app configuration should be used for Credential Type. |
Note:
- If a Microsoft Office 365 account is deleted or unlicensed, then during the next synchronization, Office 365 Sync will disable Alta Personal Archive access and suspends archiving for the account. Disabled O365 accounts are not updated during the sync.
- If an accounts sign-in status is set to blocked in Office 365, then during the next synchronization Office 365 Sync disables Alta Personal Archive access to the account.
- If Office 365 Sync provisions a user through the Provision Distribution Lists or Provision Dynamic Distribution Lists option, and the account is then removed from the list in Office 365, subsequent synchronizations will not disable the archive account. To stop archiving the account must be deleted or unlicensed in the list and a sync performed. Then the user can be removed from the list.
- If a Microsoft Office 365 account user mailbox is converted to a Shared mailbox, Office 365 Sync will not disable the archive account in any subsequent runs of the task. A manual disable will need to be performed on these accounts.
- If Synchronize Shared Mailboxes is selected, every shared mailbox is targeted for synchronization in all of your Microsoft Office 365 domains. The shared mailboxes are synchronized and billed in the same way as user mailboxes. In order to ensure only the shared mailboxes that are needed have an EV.cloud account created, provision O365 sync to use Distribution Lists and add the shared mailbox into the Distribution Group.