While attempting to login to the administration console, the following error is observed: Unable to get data for client from server (Status 25)

Article: 100034238
Last Published: 2017-07-05
Ratings: 1 4
Product(s): NetBackup & Alta Data Protection

Problem

The master server was moved from a physical server to a virtual server. While attempting to login to the administration console, the following error is observed:

Unable to get data for client <master server name> from server <master server name> (Status 25)

User-added image

Cause

Communications being blocked by firewall.

Solution

1. Verify the masterserver is correctly configured with IP address and hostname

2. C:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd -verbose -debug AND observed the following error:
13:56:03.908 [9184.8472] <2> bptestbpcd: VERBOSE = 5
13:56:03.923 [9184.8472] <2> logconnections: BPCD CONNECT FROM x.x.x.x.63363 TO x.x.x.x.13782 fd = 584
13:56:59.450 [9184.8472] <2> local_bpcr_connect: bpcr_connect timeout during select after 60 seconds on port 2171
13:56:59.450 [9184.8472] <2> ConnectToBPCD: bpcd_connect_and_verify(servername, servername) failed: 25
<16>bptestbpcd main: Function ConnectToBPCD(servername) failed: 25
13:56:59.479 [9184.8472] <16> bptestbpcd main: Function ConnectToBPCD(servername) failed: 25
<16>bptestbpcd main: cannot connect on socket
13:56:59.508 [9184.8472] <16> bptestbpcd main: cannot connect on socket
<2>bptestbpcd: cannot connect on socket
13:56:59.523 [9184.8472] <2> bptestbpcd: cannot connect on socket
<2>bptestbpcd: EXIT status = 25
13:56:59.537 [9184.8472] <2> bptestbpcd: EXIT status = 25
cannot connect on socket


3. Check to ensure all firewall services are stopped.  In this case McAfee antivirus and firewall were still running. After disabling the McAfee firewall, the issue was resolved and bptestbpcd -verbose -debug ran successfully:

C:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd -verbose -debug
14:58:34.514 [7408.520] <2> bptestbpcd: VERBOSE = 5
14:58:34.530 [7408.520] <2> logconnections: BPCD CONNECT FROM x.x.x.x.58939 TO x.x.x.x.13782 fd = 596
14:58:34.811 [7408.520] <2> bpcr_get_version_rqst: bpcd version: 07730000
1 0 2
10.16.14.204:58939 -> x.x.x.x:13782
10.16.14.204:1920 <- x.x.x.x:58940
14:58:34.843 [7408.520] <2> bpcr_get_peername_rqst: Server peername length = 24
14:58:34.858 [7408.520] <2> bpcr_get_hostname_rqst: Server hostname length = 24
14:58:34.874 [7408.520] <2> bpcr_get_clientname_rqst: Server clientname length = 24
14:58:34.890 [7408.520] <2> bpcr_get_version_rqst: bpcd version: 07730000
14:58:34.890 [7408.520] <2> bpcr_get_platform_rqst: Server platform length = 7
14:58:34.905 [7408.520] <2> bpcr_get_version_rqst: bpcd version: 07730000
14:58:34.921 [7408.520] <2> bpcr_patch_version_rqst: theRest == > <
14:58:34.936 [7408.520] <2> bpcr_get_version_rqst: bpcd version: 07730000
14:58:34.952 [7408.520] <2> bpcr_patch_version_rqst: theRest == > <
14:58:34.952 [7408.520] <2> bpcr_get_version_rqst: bpcd version: 07730000
PEER_NAME = servername
HOST_NAME = servername
CLIENT_NAME = servername
VERSION = 0x07730000
PLATFORM = win_x64
PATCH_VERSION = 7.7.3.0
SERVER_PATCH_VERSION = 7.7.3.0
MASTER_SERVER = servername
EMM_SERVER = servername
NB_MACHINE_TYPE = MASTER_SERVER
<2>bptestbpcd: EXIT status = 0
14:58:35.077 [7408.520] <2> bptestbpcd: EXIT status = 0


With this information, make the necessary changes to your firewall solution to allow communication to successfully proceed.

For server to server communications, the TCP port for PBX (1556) must be opened bi-directionally along with the TCP port for vnetd (13724).  If Firewall connect options are configured on the master server for the media server(s), then the Server Port Window and/or Server Reserved Port Window may need to be open inbound from the media server host(s) to the master server host for callback connections and TCP port 13782 for bpcd may need to be open outbound from the master server to the media server host(s) for daemon connections.  If Firewall connect options are configured on the media server for the master or other media servers, then the daemon ports ( bpdbm, bpjobd, robotic control, etc ) may need to be open from those hosts to the master server.

Please refer to the Related Articles section for additional information on NetBackup 6.x and 7.x firewall port requirements.



 

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