Backup jobs of Exchange DAG may fail with 0x80004005 - Unspecified error

Problem

Backup jobs of Exchange DAG may fail with  0x80004005 - Unspecified error.

Error Message

Error in the job log:

Final error: 0x80004005 - Unspecified error
Final error category: Other Errors.

For additional information regarding this error refer to link V-79-32768-16389.

Error in sgmon log on a Exchange node:

This error can be observed in an Exchange node which has an active IP address of the DAG name.
If the DAG name does not have a IP address (IP less DAG), this error may be observed in the Backup Exec server.

BEREMOTE: [07/22/16 10:28:35] [27112] [fsys\ese] - EseE14::GetTargetDatabaseCopyStatus(OUT) ... dag:Yes, status:"Mounted", active:"node1", passive:"node2", healthy:Yes, mdb:Yes, cas:cas.domain.local, clustered:Yes
BEREMOTE: [07/22/16 10:28:35] [27112] [fsys\ese] - [EseE14::ResolveDeviceName]  Backup ... \dag.domain.local\Microsoft Information Store\Mailbox Database 1 => dag.domain.local ... 0x1

The expected log is:
BEREMOTE: [07/22/16 10:28:35] [27112] [fsys\ese] - [EseE14::ResolveDeviceName]  Backup ... \dag.domain.local\Microsoft Information Store\Mailbox Database 1 => node2.domain.local ... 0x0

A node name should be reported at the right side of [=>] mark, and the last code should be 0x0.
 

Solution

This issue has been addressed in Backup Exec 16.

 

Etrack : 3893861