Problem
During a run of the Provisioning Task, either manually or scheduled, Event ID 40966 and Event ID 41118 are generated to the Enterprise Vault(EV) logs:
Error Message
Type: Error
Event: 40966
Source: Enterprise Vault
Description:A program fault has raised an exception.
Exception: An item with the same key has already been added.
Type: System.ArgumentException
Command Line: "D:\Program Files\Enterprise Vault\EvLotusDominoPolicySyncTask.exe" -URL:tcp://10.11.111.111:2688/5347ec61_196b_49d2_b368_ebc813d0507f/KVS.EnterpriseVault.ProcessManager62280161 -CUSTOM:12844BDC8BA33F748AB3290FED88CA8721012t00ev.local|False|
Application Domain: EvLotusDominoPolicySyncTask.exe
Process Id: 4872 / Thread Id: 2844
Stack Trace: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)
at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
at KVS.EnterpriseVault.LotusDomino.Common.DominoMailboxHelper.EvDominoServerPool.Load(String notesDomainEID, String domainName)
at KVS.EnterpriseVault.LotusDomino.Common.DominoMailboxHelper.InitializeEvDominoServerPool(String notesDomainEntryId, String domainName)
at LotusDominoMailboxPolicySyncTask.DominoMailboxPolicySyncTaskProcessor.TaskMain(String[] args)
V-437-40966
Type: Error
Event: 41118
Source: Enterprise Vault
Category:
Description: The Domino Mailbox Provisioning task 'Domino Provisioning Task for EVC' has been aborted
V-437-41118
Solution
Note: Always proceed with caution when making adjustments to any EV SQL table(s). It is advised that a backup is done before making such changes.
1. Perform a backup of the SQL database.
2. Open SQL Enterprise Manager.
3. Expand Databases, expand EnterpriseVaultDirectory, expand Tables.
4. Click EVDominoServer table and open table.
5. Verify the entry only contains the valid name for the EV Domino Gateway server.
Note: If there are multiple entries in this table delete the invalid entries(incorrect server name)
6. Restart Enterprise Vault services and re-run the provisioning task
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