Event IDs 2302 and 2270

Problem

During the Enterprise Vault Exchange Archiving task execution the following Event IDs (2302 and 2270) are logged into the VERITAS Event Log

Error Message

Type :  Error
Event :  2302
Source :  Enterprise Vault
Category : Archive Task
User :  N/A
Computer : EVServer.domain.ext
Description:
Failed to locate the mailbox filter for the mailbox for /o=xxxxxx/ou=xxxxxxxx/cn=xxxxxxxxxxxxxx/cn=xxxxxxxxxxxxxxx, mailbox will not be processed

V-437-2302
 

Type :  Warning
Event :  2270
Source :  Enterprise Vault
Category : Archive Task
User :  N/A
Computer : EVServer.domain.ext
Description:
A queued operation exceeded the retry count and has been discarded
m_pIBackgroundArchivingAgent->ProcessUserEx(Priority = "false",
  ReportingMode = "false",
  Run Now mode = "2",
  ContinuousMode = "true",
  RollOverLogFile = "false",
  NumMsgsToArchivePerPass = "0",
  legacyMessageStoreDn = "",
  legacyMailboxDn = "/o=xxxxxx/ou=xxxxxxx/cn=Recipients/cn=xxxxxxxxxxxxxx",
  adMessageStoreDn = "CN=xxxxxxxxxxxxx - xxxxxxxxxxxxxx,CN=xxxxxxxxxxxxxxxxxxxxxxxxxxx,CN=InformationStore,CN=xxxxxxxxxxxxx,CN=Servers,CN=xxxxxxxxxxx,CN=Administrative Groups,CN=xxxxxxxxxxxx,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=xxxxxxx,DC=xxxx,DC=xx",
  adMailboxDn = "CN=xxxxxxxxxxxxxxx,OU=xxxxxxxxxxxxxxxx,DC=xxxxxxxxxx,DC=xxxx,DC=xxx",
  NULL,
  ProcessDisabledSuspended = "true");
HRESULT: 0xC00408FE

V-437-2270

Cause

There are two main scenario's that can cause this:

1. The above error can be observed if the EV Exchange Archiving task is trying to archive a mailbox hidden from the Global Address List.
2. This can also occur when there is an issue locating or reading the hidden message on the mailbox. 

Solution

Scenario 1: 

Follow 1 of the 2 options below:

1. Ensure that the mailbox (or mailboxes) is not hidden from the Global Address List.
2. Follow the article 000031333 to archive the hidden mailboxes.

Scenario 2: 

ZAP the mailbox using information supplied in article 000028255