Problem
Event ID 13360 after moving Enterprise Vault SQL databases from one SQL server to another SQL server with named instances.
Error Message
Event: 13360
Category: Directory Service
Description: An error was detected while accessing the Vault Database 'TMP_MASTER_TMP_FOR_536708329' (Internal reference: CC1):
Description: [Microsoft][ODBC SQL Server Driver][DBNETLIB]ConnectionOpen (Invalid Instance()).
SQL Command: N/A
Additional Microsoft supplied information:
Source: Microsoft OLE DB Provider for ODBC Drivers
Number: 0x80004005
SQL State: 01000
Native Error: 00000014
HRESULT 0xc0043433
V-437-13360
When attempting to Test ODBC connections of EV System DSN's we receive the following:
Connection failed:
SQL State: '01000'
SQL Server Error: 14
[Microsoft][ODBC SQL_Server Driver][DBNETLIB] ConnectionOpen (Invalid Instance())
Connection failed:
SQL State:'08001'
SQL Server Error: 14
[Microsoft][ODBC SQL_Server Driver][DBNETLIB]Invalid Connection
Cause
The preceding can occur when the SQL Server is using a named instance.
Solution
HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\Directory\Directory Service\SQLServer Name
Modify the SQLServer Name Key to reflect SQL Server Name\Named Instance.
If the error relates to a specific database then confirm that the SQL Server values are correct under the Vault Store properties / database tab in the Admin Console and also that the EnterpriseVaultDirectory Database tables below contain the correct Server and Instance names:
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