Problem
When attempting to restore a case backup an error is displayed preventing the restore of the backup.
Error Message
During case restoration:
[#164018] Can't restore case while accessing AttHTMLCache cache data. Please try again later.
During case archiving:
[#164018] Can't delete case while accessing AttHTMLCache cache data. Please try again later.
Cause
The current live case is marked as in use and can not be deleted in order for the backup to be restored or archived.
Solution
Restart the eDiscovery services using the Clearwell Utility on the appliance desktop.
After the restart, log back in to eDiscovery and the case restore or archive process should proceed as usual.
Applies To
All eDiscovery versions
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