Problem
Enterprise Vault Indexing Service fails to start and Event 41293 : 8000401a
Error Message
Dtrace Information:
To validate if this is the issue, a Dtrace is needed, please perform the following steps on the Enterprise Vault (EV) server while re-creating the issue.
- For more information about Enterprise Vault’s Dtrace Utility please see 100038975
- Dtrace the process EVIndexAdminService for no less than 5 minutes while re-creating the issue.
- Open the log file created and search for either of the following the strings:
(EVIndexAdminService) <3612> EV-H {INDEXBROKER_DCOMSERVER.EN_US} Exception: Retrieving the COM class factory for component with CLSID {EB0F5829-7144-4978-9C14-AEE8EC8E7249} failed due to the following error: 8000401a. Info: Diag:HRESULT: 8000401a Type:System.Runtime.InteropServices.COMException ST: at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandle& ctor, Boolean& bNeedSecurityCheck)| at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean fillCache)| at System.RuntimeType.CreateInstanceImpl(Boolean publicOnly, Boolean skipVisibilityChecks, Boolean fillCache)| at System.Activator.CreateInstance(Type type, Boolean nonPublic)| at Symantec.EnterpriseVault.Common.DCOMServerFactory.CoCreate()| at Symantec.EnterpriseVault.Common.DCOMServerManager.Start() Inner:None
(EVIndexAdminService) <3612> EV-L {CHILDPROCESSMANAGERBASE.EN_US} Error [-21474672388X] is not unrecoverable
(EVIndexAdminService) <3612> EV~E |Event ID: 41293 An unexpected error has occurred.|Error Summary: Indexing Service start up error |Error Details: Retrieving the COM class factory for component with CLSID {EB0F5829-7144-4978-9C14-AEE8EC8E7249} failed due to the following error: 8000401a. |
Cause
0x8000401a refers to CO_E_RUNAS_LOGON_FAILURE
EB0F5829-7144-4978-9C14-AEE8EC8E7249 CLSID points to IndexBroker.
Solution
This issue can be resolved by performing one of the following options:
- Re-enter the Vault Service Account (VSA) credentials (Username & password) in Vault Admin Console (VAC) >> Directory Properties and restart the EV Admin Service
- Add the VSA account under - Dcomcnfg > Dcom Configuration > Indexbroker Properties > Identity > This user and reboot the EV Server.