Error when configuring SMTP email notifications with Veritas System Recovery. ECE3006B: Unable to load OS's e-mail functionality

Article: 100009750
Last Published: 2018-03-01
Ratings: 0 1
Product(s): System Recovery

Problem

When attempting to configure e-mail notification in Veritas System Recovery (VSR), an error appears and the notifications are not sent.

Error Message

ECE3006B: Unable to load OS's e-mail functionality

Cause

VSR's use of SMTP depends on Microsoft's Collaboration Data Objects Messaging (CDO) API.  This can become disabled if there is a problem with the Microsoft module CDOSYS.DLL or its associating registry entries.  Other SMTP applications on the same system may be unaffected.

Solution

1.  Confirm that CDOSYS.DLL exists in the C:\Windows\SYSTEM32 directory and (if applicable) the C:\Windows\SysWOW64 directory.
2.  Re-register CDOSYS.DLL in both directories:

  • regsvr32 c:\windows\system32\cdosys.dll
  • regsvr32 c:\windows\sysswow64\cdosys.dll

3.  Try again to configure SMTP e-mail notifications in VSR


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