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Error when configuring SMTP email notifications with Veritas System Recovery. ECE3006B: Unable to load OS's e-mail functionality
Article: 100009750
Last Published: 2018-03-01
Ratings: 0 1
Product(s): System Recovery
Problem
When attempting to configure e-mail notification in Veritas System Recovery (VSR), an error appears and the notifications are not sent.
Error Message
ECE3006B: Unable to load OS's e-mail functionality
Cause
VSR's use of SMTP depends on Microsoft's Collaboration Data Objects Messaging (CDO) API. This can become disabled if there is a problem with the Microsoft module CDOSYS.DLL or its associating registry entries. Other SMTP applications on the same system may be unaffected.
Solution
1. Confirm that CDOSYS.DLL exists in the C:\Windows\SYSTEM32 directory and (if applicable) the C:\Windows\SysWOW64 directory.
2. Re-register CDOSYS.DLL in both directories:
- regsvr32 c:\windows\system32\cdosys.dll
- regsvr32 c:\windows\sysswow64\cdosys.dll
3. Try again to configure SMTP e-mail notifications in VSR