Unable to view active jobs in the activity monitor

Problem

No status of the jobs in the activity monitor, happening for both User and schedule backup.

Error Message

N/A: The Activity Monitor is blank in the Administration Console.

Cause

The jobid file is empty.

Unix/Linux: /usr/openv/netbackup/db/jobs/jobid
Windows: install_path\Veritas\NetBackup\db\jobs\jobid

Solution

Need to rebuild the jobid file.

1. Check the last jobid from the activity monitor or run the following command:
   • Example command output:
     # /usr/openv/netbackup/bin/admincmd/bpdbjobs -report
JobID         Type State Status Policy Schedule Client Dest Media Svr Active PID FATPipe Job Method
   58 Image Delete  Done      1                                            12767
   57 Image Delete  Done      1                                            16827
   56 Image Delete  Done      1                                            21063
   55 Image Delete  Done      1                                            24940

   • Note: The last jobid is 58.

2. Stop all the NetBackup services and close the NetBackup Java/Admin console.

3. Remove the empty jobid file and related lock file.

   • Example commands and output:
     # ls -l /usr/openv/netbackup/db/jobs | grep jobid
    -rw-------   1 root     root           0 Jan 12 01:28 jobid
    -rw-------   1 root     root          16 Jan 12 01:28 jobid.lock
# cd /usr/openv/netbackup/db/jobs
# rm jobid jobid.lock

4. Rebuild the jobid file.

   • Example commands:
     # cd /usr/openv/netbackup/db/jobs
# echo > jobid 58

5. Start the NetBackup services.

Note: After completing the steps above, NetBackup services should start properly, and jobs should show in the Activity Monitor.