NetBackup Java BAR GUI becomes unresponsive while selecting/expanding directories containing about a million or more files during restore process.

Problem

Users have reported that the NetBackup Java Backup, Archive, and Restore (BAR) graphical user interface (GUI) becomes unresponsive when selecting or expanding directories containing about a million or more files during the restore process.

Error Message

N/A - Not Applicable

Cause

The problem occurs because the Java Virtual Machine (JVM) runs out of heap space, causing an OutOfMemory error. This issue can be mitigated by manually increasing the JVM heap size.

Solution

Here are the steps to resolve this issue:

For Windows:

1. Go to C:\Program files\Veritas\Netbackup\Java
2. In the following 2 files:
   setconf.bat
   nbjconf
3. Edit the value MAX_MEMORY as given below:
   SET MAX_MEMORY=16384M

For UNIX/Linux:

1. In the following 3 files:
   /usr/openv/java/nbj.conf
   /usr/openv/netbackup/bin/jnbSA
   /usr/openv/netbackup/bin/jbpSA
2. Edit the value MAX_MEMORY as given below:
   MAX_MEMORY=3078M

If the problem persists after following these steps, please contact our support team.