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Users are unable to open archived mail items from an alternate, secondary or shared mailbox after being delegated permissions to access the required mailbox.

Article: 100001313
Last Published: 2014-07-14
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Users are unable to open archived mail items from an alternate, secondary or shared mailbox after being delegated permissions to access the required mailbox.

Solution

There are 2 methods by which access to an alternate, secondary or shared mailbox can be granted. When access has been enabled and the mailbox has been added to the outlook profile, user's complain that they are unable to open any archived mail items from this alternate, secondary or shared mailbox. The 2 methods by which these permissions can be enabled are shown below:
 
Method 1:
 
1. Users are delegated appropriate access levels using the Delegate Wizard using the second users Outlook application
2. Users are manually added and granted full access, to the "Permissions" tab of the second users' mailbox archive using the Enterprise Vault console
 
 
 
Method 2:
 
1. Users are granted full access using the "Mailbox Rights" button on the "Exchange Advanced" tab of the second users AD account via AD Users and Computers
2. Users are automatically added and granted full access, to the " Permissions" tab of the second users mailbox archive in Enterprise Vault,  when the mailboxes are synchronized
 
 
 
 
When a user tries to open a vaulted email of the secondary mailbox, the following message can be seen, "This item has been archived by Enterprise Vault. Click here to view the original item", but when they click the bar, nothing happens.
See Example 1 below:
 
Example 1:
 
 
Resolution:
 
To resolve this issue, set the "Allow script in shared folders" to "Force on". This option can be found on the "Outlook" profile on the "List settings from" drop down list on the " Advanced" tab of the Desktop Policy (or Mailbox Policy if running pre Enterprise Vault 8.0). Once this setting has been amended, all mailboxes must be synchronized to ensure that the hidden message is updated.
See Example 2 below:
 
Example 2:
 
 
Note:  If you are running Outlook 2002/XP then the setting cannot be made from the Enterprise Vault Desktop Policy, but needs to be done from the client machine as per the following steps:
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application.
 
1. Click Start>Run and type "Regedit" and then click OK.
2. Locate and highlight the following key in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Security
3. On the Edit menu, point to New and then click DWORD Value.
4. Type SharedFolderScript and then press ENTER
5. On the Edit menu, click Modify
6. Type 1, and then click OK.
  http://support.microsoft.com/default.aspx?scid=kb
7. Outlook will need to be closed and re-opened.
 

NOTE:

[4:23 PM] Mohamed Nemazie
When adding delegate permissions to a shared mailbox archive via a Distribution List (DL) or mail-enabled AD Security Group (SG), only the DL or SG member users will be added. Any users within nested DLs or SGs will not have delegate access to the shared mailbox archive, as nested DLs or SGs are not supported for delegate permissions.

 

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