Enterprise Vault and eDiscovery Platform Support Process for use within Amazon Web Services (AWS), Microsoft Azure or other Cloud Platform
Description
Veritas Support will accept a support call from a customer or partner for the Enterprise Vault or eDiscovery Platform when the software is deployed within a cloud infrastructure as long as the environment, infrastructure and components meets the certified software requirements as defined within the Enterprise Vault or eDiscovery Platform Installation Guide. Veritas doesn’t stipulate how a data center is defined. As long as the environment is based on certified technology and meets system requirements the environment will be supported. Veritas Support will diagnose issues in the same manner as they would for on-premise installations unless they can verify that the issue is related to a problem with the underlying cloud infrastructure.
Performance of cloud platforms may vary depending on the cloud infrastructure, factors such as shared storage, network and processing power will all play a role in the performance of the solution. Any published Enterprise Vault or eDiscovery Platform performance metrics are based on dedicated hardware, networking and processing within a single data center (unless specified). Veritas will not accept support calls based on performance unless the issue can be reproduced removing the cloud platform.
Enterprise Vault Compatibility
eDiscovery Platform Compatibility
Enterprise Vault Performance Guide
eDiscovery Platform Installation Guide
Cloud Platform Considerations
Was this content helpful?
Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.