Your maintenance contract is like an insurance policy. It entitles you to more than just being able to contact Support by telephone or logging a case online. A valid contract provides you with cover for the quantity of software licenses you own for the period of the contract (usually one year). Benefits include:
- Software Assurance: Delivery of important software updates ensure that your product works optimally and is kept up to date with the latest technology innovations and improvements.
- Cost Saving: Veritas continually brings technology advances to your software investments so that you get ongoing product performance and other improvements. A valid support contract for your Veritas product entitles you to free software version upgrades for any new release of that particular product or its successor. Version upgrades are delivered to your Veritas Entitlement Management Systems (VEMS) account. VEMS Users contacts will receive an email when the new release is available.
- Expert Problem Solving: Get expert help when you need it (e.g. 24x7 for Essential Support) and how you prefer to access it (online or phone). We’re here to ensure your IT environment has maximum uptime, and data protection at all times.