In Outlook for Mac 2011 SP3, you may experience issues when you use the Enterprise Vault Client for Mac OS X to reply to archived messages

Problem

In Outlook for Mac 2011 SP3 (14.3.n), the following issues can arise when you click an archived message and then use the Enterprise Vault Client facilities to reply to it:
 

• If you click Reply on the Enterprise Vault toolbar or application menu, the To field in the resulting message contains the recipient’s email address rather than that of the sender.
  
  This issue arises with both the 10.0.3 and 10.0.4 versions of the Enterprise Vault Client.
   

• If you click Reply All on the Enterprise Vault toolbar or application menu, the To field in the resulting message contains the email addresses of both the sender and all the recipients, including your own email address.
  
  This issue arises with the 10.0.4 version of the Enterprise Vault Client only.

Cause

The Enterprise Vault for Mac OS X is dependent on Outlook for Mac 2011 to retrieve the details of an archived message. This functionality has changed in Outlook for Mac 2011 SP3, and therefore the Enterprise Vault Client is unable to retrieve the correct address details.


Workaround: 

Perform the following steps to reply to an archived message: 

1. Click the message and then click View on the Enterprise Vault toolbar or application menu to open it in its original form.
2. Use the standard reply facilities in the email window to send a reply.

Solution

This issue has been addressed in the following release:

Upgrade to Enterprise Vault 10.0.4 Cumulative Hotfix 3 Release