Error Message

The BBU is not operational during relearn cycle. 

UMI code: V-475-102-1021.

Cause

The non-operational alert is generated when the BBU is in relearn or maintenance mode.

Solution

The hot-fix suppresses the sending of the alert for BBU non-operational status, to prevent users from receiving unnecessary emails. Once installed, the event that trigger the described codes will be monitored and reported, but the emailed alerts will not be sent. 

For NetBackup Appliance 2.7.3:

1. Install the prerequisite MongoDB hotfix.

2. Apply the hotfix (found by accessing the Download Attachments link) for NetBackup Appliance 2.7.3.

Note: A previously released version (version 1) of the hotfix for NetBackup Appliance 2.7.3 did not fully resolve the issue. If you installed the earlier version and still receive the alerts, you can (1) restart the analyzer services or (2) replace the earlier version of the hotfix: 

(1) Restart the analyzer services.

1. Log on to the NetBackup Appliance Shell Menu.
2. Run the following command to restart the analyzer services: Main > Support > Service Restart as-analyzer

(2) Replace the earlier version with the new version of the hotfix:

1. Log on to the NetBackup Appliance Shell Menu and roll back the EEB version 1 using the following command:  Main > Manage > Software > Rollback SYMC_NBAPP_EEB_ET3908281-2.7.3.0-1.x86_64.rpm
2. Download and install the new version of the hotfix.

For NetBackup Appliance 3.0:

Apply the hotfix for NetBackup Appliance 3.0. 

Note:  The hotfix for NetBackup Appliance 3.0 also contains the MongoDB fix. If you have installed that hotfix, you do not need to install the BBU hotfix discussed here.