Enterprise Vault™ Compliance Accelerator Installation Guide

Last Published:
Product(s): Enterprise Vault (12.3)
  1. Introducing Compliance Accelerator
      Key features of Compliance Accelerator
      About the Compliance Accelerator components
    3. Product documentation
        White papers on the Veritas Support website
  2. Preparing to install Compliance Accelerator
    1. Configuration options for Compliance Accelerator
        Compliance Accelerator configuration for large installations
        Compliance Accelerator configuration for smaller installations
      Supported versions of Enterprise Vault in Compliance Accelerator environments
    3. Prerequisites for Compliance Accelerator
        Prerequisites for the SQL Server computer
        Prerequisites for the Compliance Accelerator server computer
        Prerequisites for the Enterprise Vault server computer
        Prerequisites for Compliance Accelerator client computers
      Configuring Outlook to enable the processing of items with many attachments or many recipients
      Setting the Windows and ASP.NET Temp folder permissions
    6. Security requirements for temporary folders
        Granting additional users and groups access to the temporary folders
      Disabling networking facilities that can disrupt a Compliance Accelerator environment
      Disabling the Windows Search Service on the Compliance Accelerator server
      Ensuring that the Windows Server service is running on the Compliance Accelerator server
      Configuring the SQL Server Agent service
      Assigning SQL Server roles to the Vault Service account
      Verifying that Enterprise Vault expands distribution lists
  3. Installing Compliance Accelerator
    1. Installing the Compliance Accelerator server software
        Allowing Enterprise Vault to communicate with Compliance Accelerator through the Windows firewall
        Creating the configuration database and customer databases
        Uploading the Compliance Accelerator report templates
      4. Configuring Compliance Accelerator for use in a SQL Server AlwaysOn environment
          Using SQL Server Reporting Services in an AlwaysOn environment
      5. Installing Compliance Accelerator in a clustered environment
          Configuring Compliance Accelerator for use in a Network Load Balancing cluster
        Maximizing security in your Compliance Accelerator databases
    2. Installing the Compliance Accelerator client software
        Modifying the configuration file for the Compliance Accelerator client
        Using the MSI installer package to install the Compliance Accelerator client
      Uninstalling Compliance Accelerator
  4. Appendix A. Ports that Compliance Accelerator uses
      Default ports for Compliance Accelerator
      Changing the ports that Compliance Accelerator uses
  5. Appendix B. Troubleshooting
      Error messages appear in the event log when upgrading to Compliance Accelerator 12.3
      Enterprise Vault Accelerator Manager service not created
      Enterprise Vault Accelerator Manager service does not start
      "Access is denied" message is displayed when you try to create a customer database on a UAC-enabled computer
      Cannot create or upgrade Compliance Accelerator customer databases when Symantec Endpoint Protection is running
      Permissions error when uninstalling the Compliance Accelerator client from a UAC-enabled computer
      Uninstalling the Compliance Accelerator client from a shared location may prevent other users from starting the client

Uploading the Compliance Accelerator report templates

Using Microsoft SQL Server Reporting Services as the reporting mechanism, Compliance Accelerator provides extensive facilities for reporting on the roles and responsibilities of your Compliance Accelerator users and on the progress that reviewers and supervisors have made. For information on the available reports and guidelines on how to use them, see the Administrator's Guide.

To make the reports available to users of the Compliance Accelerator client, you must upload the supplied template (.rdl) files to your SQL reporting server. The template files contain data retrieval and layout information for their respective reports in XML format.


If you want to deploy Compliance Accelerator in a SQL Server AlwaysOn environment, take care to configure the Reporting Services appropriately.

See Using SQL Server Reporting Services in an AlwaysOn environment.

To upload the Compliance Accelerator report templates

  1. If you have not already done so, install and configure SQL Server Reporting Services on the selected reporting server.

    You can check the configuration of SQL Server Reporting Services by using the Reporting Services Configuration Manager on the reporting server. Make a note of the virtual directory name on the Web Service URL page, as you need to specify this name later. The default name of the virtual directory is ReportServer.

    The following figure shows the typical settings in a Web Service URL page.

    Web Service URL page in Reporting  Services Configuration Manager
  2. On the SQL reporting server, assign the following roles to the Vault Service account:
    • The System Administrator role on the SQL reporting server.

      You can assign this role by using the browser-based Report Manager tool that comes with SQL Server. First click Site Settings on the global toolbar in Report Manager and then click Security. Then click New Role Assignment and assign the System Administrator role to the Vault Service account.

    • The Content Manager role on the Home folder of the SQL reporting server.

      To assign this role in Report Manager, click Security on the Properties tab for the Home folder. Then click New Role Assignment and assign the Content Manager role to the Vault Service account.

    See the Microsoft Reporting Services documentation for more information.

  3. On the Compliance Accelerator server, open the Accelerator Manager website.
  4. Click Reporting Server at the bottom of the page.

    The Uploading Reporting Server Templates page appears.

    Uploading Reporting Server Templates page
  5. In the Reporting Server URL field, type the URL with which you access the SQL reporting server in the following form:


    Where server_name is the host name, fully qualified domain name, or IPv4 or IPv6 address of the SQL reporting server, and virtual_directory is the name of the required virtual directory. For example:


    Note the following:

    • If you have multiple SQL Server instances, type the URL in the following form:


    • If you have configured the SQL reporting server to listen for HTTP requests on a port other than the default, 80, type the URL in the following form:


  6. In the User Name field and Password field, type the credentials for the Vault Services account. By doing so, you identify the Vault Services account as the owner of all exchanges between the Compliance Accelerator server and SQL reporting server.


    The Accelerator Manager website does not authenticate the logon credentials that you enter, so it is important to enter the correct ones. If you omit the credentials or enter the wrong ones, Compliance Accelerator client users receive the error message "An error occurred creating the report" when they try to generate reports.

  7. Click Upload Reports.

    Note that it can take several minutes to upload the report templates to the server. A confirmation message appears when the process has completed.