Veritas Data Insight Self-Service Portal Help

Last Published:
Product(s): Data Insight (6.1.5)

About the Self-Service Portal

Data Insight enables you to monitor the data on Network Attached Storage (NAS) and helps you to identify the data owner of files and folders based on the access history. It lets you carry out forensics in the form of various pre-canned and custom reports.

Data Insight also lets you manually tag users in your organization as being responsible for the resources in your storage environment. Such users are called custodians and are responsible for remediating these resources.

Data Insight integrates with Data Loss Prevention (DLP) to help security administrators and the information security teams in your organization to monitor and report on access to sensitive information. A Data Insight lookup plug-in retrieves information from the DLP Enforce Server about confidential information on the shares being monitored by Data Insight. DLP creates an incident for every file that violates configured DLP policies. The DLP Network Discover incident report lists such file system shares. The usage information that Data Insight collects automatically feeds into the incident detail of files that violate DLP policies. Data Insight identifies the data owners to notify about these incidents. This method enables users to identify sensitive data along with the responsible users to enable more efficient remediation and data management.

Data Insight also enables you to review permissions on files and folders and remediate excessive permissions. Analyzing the permissions on resources ensures that only users with the business need have access to the data.

Thus, Data Insight supports large-scale business owner-driven remediation processes and workflows. You can create workflows from the Data Insight Management Console, and submit these workflows for further action by selected custodians or configured data owners.

The Self-Service Portal provides you an interface to complete the remediation workflows. When you submit a workflow from the Data Insight console, on the start date of the workflow an email is sent to the custodians of the selected resources. The email includes a link to the Self-Service Portal. The custodians can then do the following tasks on the portal:

  • Launch the portal using the link in the email, and log in to the portal with their Active Directory credentials.

  • View the resources that need to be remediated.

  • Apply configured actions on the resources that are assigned to them.

  • Submit the requests for execution to the DLP Enforce Server, Enterprise Vault server, or the Data Insight Management Server, depending on the type of workflow request.

The files on which an action is submitted no longer appear on the portal. The summary of the total files awaiting remediation is also updated to show the number of remaining files. You can view the number of submitted files and the files on which an action is pending at the top-right corner of the page.

If you fail to take action on the paths that are submitted for your attention within the stipulated time, the workflow is canceled.

The Self-Service Portal is available beginning Veritas Data Insight version 4.5. You can use the portal for remediating incidents beginning Symantec Data Loss Prevention version 12.5.