NetBackup IT Analytics (APTARE) upgrade fails due to Invalid list of licenses

Problem

NetBackup IT Analytics upgrade failed. This can affect both Windows and Linux platforms.
 

Error Message

From upgrade.log

<ITA_home>\aptare\upgrade\logs\upgrade.log

[com.aptare.sc.service.objectHierarchy.ConcreteObjectHierarchyService]: Constructor threw exception; nested exception is java.lang.IllegalArgumentException: Invalid list of licenses FOUNDATION,STORAGE
 

Cause

Issues with the license during the upgrade. 
 

Solution

1) Generate the proper license key from the Customer VEMS portal. Reach out to the account team for questions about licensing.

2) Stop tomcat-portal:

Linux:
/opt/aptare/bin/tomcat-portal stop

Windows:
Stop Aptare services from Windows Services snap-in.
 

3) Clean up all the old licenses that have been applied:

Linux:
/opt/aptare/utils/removeLicenseFiles.sh

Windows:
<InstallPath>\aptare\utils>removeLicenseFiles.bat

Note: License files are stored in the directory: <APTARE_HOME>/portalconf/licenses/

4) Install only the new temp license:

Linux:
/opt/aptare/utils/installlicenseUI.sh

Windows:
<InstallPath>\aptare\utils>installlicense.bat


5) Start tomcat-portal:

Linux:
/opt/aptare/bin/tomcat-portal start

Windows:
Start Aptare services from Windows Services snap-in