Upgrading Veritas eDiscovery Platform to Avoid End of Support Life

Problem

Users of Veritas eDiscovery Platform are receiving an alert indicating that their current version, 10.1.x, is reaching its End of Support Life (EOSL) date. This alert serves as a reminder that support for this version will end on June 30, 2024. Users are advised to upgrade to Veritas eDiscovery Platform 10.2 or later to ensure continued support and access to new features.

 

Error Message

eDiscovery Platform 10.1.x Reaching End of Support Life

 

Cause

The root cause of this issue is the approaching EOSL date for Veritas eDiscovery Platform 10.1.x. As software versions mature, they eventually reach a point where support is no longer offered. In this case, the 10.1.x version has reached its EOSL date, indicating that it is no longer supported by Veritas. This is standard practice in the software industry to ensure that resources can be focused on maintaining and improving newer versions.

 

Solution

To address this issue and avoid any potential disruptions or lack of support, it is recommended to upgrade to Veritas eDiscovery Platform 10.2 or a later version. The upgrade process involves the following steps:

1. Verify Current Version: Check the current version of Veritas eDiscovery Platform in use. This can be done by accessing the platform's administrative interface or contacting the system administrator.

2. Review Upgrade Documentation: Consult the Veritas eDiscovery Platform documentation for detailed instructions on upgrading from version 10.1.x to 10.2 or later. The documentation will provide step-by-step guidance, including any prerequisites or considerations specific to the upgrade process.

3. Plan and Prepare: Before proceeding with the upgrade, it is important to plan and prepare accordingly. This may involve reviewing system requirements, ensuring proper backups are in place, and communicating the upgrade plan to relevant stakeholders.

4. Perform the Upgrade: Follow the instructions provided in the upgrade documentation to perform the upgrade. This typically involves downloading the necessary upgrade package, confirming a good backup, or snapshot for VMs, of the eDiscovery instance, running the installer, and following the prompts to complete the upgrade process. It is important to carefully follow the instructions to ensure a successful upgrade.

5. Verify Upgrade Success: After the upgrade is complete, verify that the new version of Veritas eDiscovery Platform is successfully installed and functioning as expected. Test key functionalities and ensure that any custom configurations or integrations are still working properly.

By following these steps, users can successfully upgrade their Veritas eDiscovery Platform from version 10.1.x to 10.2 or later, ensuring continued support and access to the latest features and enhancements.