Vmware backups failing with status 6 - unexpected termination of client

Article: 100054394
Last Published: 2022-11-16
Ratings: 2 0
Product(s): NetBackup & Alta Data Protection

Problem

Vmware backups for a specific Virtual machine fails with status 6.

Error Message

15/11/2022 1:14:11 PM - Info bptm (pid=11964) start
15/11/2022 1:14:11 PM - Error bptm (pid=11964) socket operation failed - 10054 (at ../child.c.1348)
15/11/2022 1:14:11 PM - Error bptm (pid=11964) unable to perform read from client socket, connection may have been broken
15/11/2022 1:14:11 PM - begin writing
15/11/2022 1:14:16 PM - Info master  (pid=456) StorageServer=PureDisk:media0 Report=PDDO Stats (multi-threaded stream used) for (media): scanned: 2 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%, cache disabled, where dedup space saving:100.0%, compression space saving:0.0%
15/11/2022 1:14:18 PM - Error bpbrm (pid=10408) could not send server status message to client
15/11/2022 1:14:21 PM - Critical bpbrm (pid=10408) unexpected termination of client <VM_name>
15/11/2022 1:14:22 PM - Info bpbkar32 (pid=0) done. status: 6: the backup failed to back up the requested files
15/11/2022 1:14:22 PM - end writing; write time: 0:00:11
User backup failed  (6)

 

Findings from bpbkar:
13:12:46.968 [12540.7172] <2> tar_base::V_vTarMsgW: TRV - VxMS Error message 1 = vf_log_provider_msg: 13:12:46.968 : allocMemory:RvpBitmapX64.cpp:516 <ERROR> : Exception: VERIFY_WIN32_HANDLE (../vxms_bridge.cpp:365)
13:12:46.968 [12540.7172] <4> tar_base::V_vTarMsgW: INF - tar message received from vxms_error_handler
13:12:46.968 [12540.7172] <2> tar_base::V_vTarMsgW: TRV - VxMS error - severity 2 (../vxms_bridge.cpp:358)
13:12:46.968 [12540.7172] <4> tar_base::V_vTarMsgW: INF - tar message received from vxms_error_handler
13:12:46.968 [12540.7172] <2> tar_base::V_vTarMsgW: TRV - VxMS Error message 1 = There is not enough space on the disk. message 2 = There is not enough space on the disk. (../vxms_bridge.cpp:369)
13:12:46.968 [12540.7172] <4> tar_base::V_vTarMsgW: INF - tar message received from vxms_error_handler
13:12:46.968 [12540.7172] <2> tar_base::V_vTarMsgW: TRV - VxMS error - severity 99 (../vxms_bridge.cpp:358)
13:12:46.968 [12540.7172] <4> tar_base::V_vTarMsgW: INF - tar message received from vxms_error_handler

Cause

This issue can occur if there is no disk space inside the Virtual machine

Solution

Make sure there is enough disk space inside the VM.

 

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