Default IO Server component not visible in DLO Administration Console

Problem

Default IO Server component not visible in DLO Administration Console when Arctera Desktop & Laptop Option newly installed with DLO Server components. Default Edge server component installed on a separate server.

Default IO server missing in distributed setup, Edge on other machine.

Notes:

1. This issue will not be observed for upgrade scenarios.
2. In case multiple Edge Servers are installed, this issue will occur only for the default Edge Server.

Error Message

N/A

Solution

To resolve this issue, follow these steps to update the BackupServer table in the DLO Database manually.

1. Sign into the Windows Server which hosts the DLO Database (SQL Server) as an administrator.
2. Open the Command Prompt.
3. Connect to the DLO Database. Run the following command:
   
   C:\> sqlcmd -E -S localhost\DLO -d DLO
4. Fetch the ESSID value of the default Edge Server installed on the separate server, from the EdgeServer table by executing the following query in the sqlcmd:
   
   1> select ESSID from EdgeServer where ESName='EdgeServer'
   2> go
   
   e.g.
   1> select ESSID from EdgeServer where ESName='EdgeServer'
   2> go
   ESSID
   -----------
            88
   
   (1 rows affected)
5. Update the BackupServer table details by executing the following query:
   
   1> update BackupServer set BSESSID=ESSID where BSSID=28
   2> go
   (ESSID value is fetched from Step 4.)
   
   e.g.
   1> update BackupServer set BSESSID=88 where BSSID=28
   2> go
   
   (1 rows affected)
6. Exit and relaunch the DLO Administration Console.