Enterprise Vault for Exchange: Event IDs 3188 and 3196 are generated when a mailbox could not be synchronized

Problem

Unable to synchronize mailboxes after having upgraded to Microsoft Exchange 2010 or Microsoft Exchange 2013
 

Error Message

Event ID:      3196
Log Name:      Enterprise Vault
Task Category: Agent Client Broker
Level:         Error
Description:   An error has occurred whilst synchronizing the properties of mailbox /O=EVLABFIRST ORGANIZATION/OU=EXCHANGE ADMINISTRATIVE GROUP(FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=B9C71A44C5B441C5AAE58B4B74AA0F6E- on Exchange server EXCHANGE2013.
Error: <0x8004010f>

Event ID:      3188
Log Name:      Enterprise Vault
Task Category: Agent Client Broker
Level: Error
Description: An error occurred performing a request to synchronize the mailbox /O=EVLABFIRST ORGANIZATION/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=B9C71A44C5B441C5AAE58B4B74AA0F6E-.
Error: <0x8004010f>


See below Dtrace excerpt below for the process AgentClientBroker:

CMAPISession::CreateMapiSession:#334} Getting the 'Exchange Server DN' from the privileged mbx
CMAPISession::GetExchangeServerDnFromSession} (Entry)
CMAPISession::GetExchangeServerDnFromSession:#473} QueryIdentity
CMAPISession::GetExchangeServerDnFromSession:#476} Open Session Prop
CMAPISession::GetExchangeServerDnFromSession:#479} Calling get Props (PR_EMS_AB_HOME_MTA_W)
CMAPISession::GetExchangeServerDnFromSession} (Exit) Status: [<0x8004010f>]
CMAPISession::CreateMapiSession} (Exit) Status: [<0x8004010f>]
 

Cause

The aforementioned issue is caused by an empty value for the Active Directory attribute HomeMTA for the Enterprise Vault System Mailbox.

Solution

This issue has been addressed in the following releases:

Enterprise Vault 10.0.4 CHF2

Enterprise Vault 11.0.0