Veritas NetBackup Appliance AutoSupport 2.0 Reference Guide
- Call Home security
- Configuring AutoSupport client settings
- Configuring the MyAppliance portal
- NetBackup Product Improvement Program
- Appendix A. Frequently Asked Questions
Overview of AutoSupport
Veritas AutoSupport is a set of infrastructures, processes, and systems that enhance the support experience through proactive monitoring of Veritas Appliance hardware and software. AutoSupport also provides automated error reporting and support case creation.
Through automation, Internet access, and case management integration, Veritas can improve the support process and give our support engineers the tools to solve problems faster. The AutoSupport infrastructure within Veritas analyzes the Call Home data from each appliance to provide proactive customer support and incident response for hardware failures. This feature reduces the need for an administrator to initiate support cases. It also enables Veritas to better understand how customers configure and use appliances, and where improvements would be most beneficial. AutoSupport can also correlate the Call Home data with other site configuration data held by Veritas, for technical support and error analysis. With AutoSupport, Veritas greatly improves the customer support experience.
This document discusses many aspects of AutoSupport, including architecture (how it works), operation (how to configure it), security and data privacy, and technical detail (the data). It primarily focuses on the NetBackup 52xx, 5330 Appliances.
AutoSupport 2.0 supports the following NetBackup Appliance platforms:
NetBackup 5220 Appliance (software version 2.7.1 and above)
NetBackup 5230 Appliance (software version 2.7.1 and above)
NetBackup 5240 Appliance (software version 2.7.3 and above)
NetBackup 5330 Appliance (software version 2.7.1 and above)
For more information and additional documentation on Veritas Appliances, please visit the following Information Stores available on the Veritas website: