Support Extensions Program - Covered Products

The Support Extensions Program is a suite of services that have been designed to meet the changing support needs of customers on older versions of our software. Customers who have purchased Legacy Support or Sustaining Support, or BCS Premier Customers are entitled to receive support for these products until the dates outlined below.

Legacy Support

  • 24x7 phone support, e-mail assistance from technical support engineers
  • Access to currently available content updates, Maintenance Packs and Minor Releases, and future Software Version Upgrades

Sustaining Support

  • Available to customers after the EOSS and delivered primarily via email/web.
  • Access to future Software Version Upgrades.

Available Legacy and Sustaining Support

 

NetBackup

Platform

Version

Veritas EOSS

End of Legacy Support

End of Sustaining Support

  

   

View supported products

View supported products

 All

7.0 - 7.6.1.2

2/1/2017

2/1/2019

2/1/2019

 All

7.7 - 7.7.3

5/5/2019

5/5/2021

5/5/2021

 

NetBackup Appliances

Platform

Version

Veritas EOSS

End of Legacy Support

End of Sustaining Support

 All

2.0 - 2.6.1.2

2/1/17

2/1/19

2/1/19

 All

2.7.1 - 2.7.3

5/5/19

5/5/21

5/5/21

Note: Legacy and Sustaining Support for Appliances exclusively applies to the NBA (SW) version on the Appliance. Appliance hardware is NOT included in Legacy and Sustaining Support program.  For more details on the hardware EOSL dates please refer to the following page. Customers are expected to maintain active support contracts for both appliance HW and SW in order to participate in the Legacy & Sustaining Extended Support program.

 

Storage Foundation (InfoScale)

Platform

Version

Veritas EOSS

End of Legacy Support

End of Sustaining Support

  

   

View supported products

View supported products

 AIX

SFHA 5.1

12/19/2016

12/19/2018

12/19/2018

 AIX

SFHA 6.0

12/2/2018

12/2/2020

12/2/2020

 HP-UX

SFHA 5.1

5/2/2018

5/2/2020

5/2/2020

 RHEL

SFHA 5.1

12/19/2016

12/19/2018

12/19/2018

 Solaris

SFHA 5.1

12/19/2016

12/19/2018

12/19/2018

 Solaris

SFHA 6.0

12/2/2018

12/2/2020

12/2/2020

 Windows

SFHA 5.1

12/19/2016

12/19/2018

12/19/2018

 

Enterprise Vault

Platform

Version

Veritas EOSS

End of Legacy Support

End of Sustaining Support

 All

10.x

11/5/2016

5/5/2018

5/5/2018

 All

11.x

2/1/2017

2/1/2019

2/1/2019

Note: Dates are subject to change.

 

 

Products Included in Product Families

NetBackup Legacy Support

NetBackup Sustaining Support

Legacy Support is currently available for these NetBackup products:

  • NetBackup agent for Enterprise Vault
  • NetBackup agent for the DB2 Database
  • NetBackup agent for the Exchange Database
  • NetBackup agent for the Informix Database
  • NetBackup agent for the Lotus Notes Database
  • NetBackup agent for the Oracle Database
  • NetBackup agent for the Oracle Database using Block Level Incremental feature
  • NetBackup agent for the SAP Database
  • NetBackup agent for the Sharepoint Portal Server
  • NetBackup agent for the SQL Database
  • NetBackup agent for the Sybase Database
  • NetBackup Enterprise Server
  • NetBackup Operations Manager
  • NetBackup Server
  • NetBackup with the SQL Backtrack Database

Sustaining Support is currently available for these NetBackup products:

  • NetBackup agent for Enterprise Vault
  • NetBackup agent for the DB2 Database
  • NetBackup agent for the Exchange Database
  • NetBackup agent for the Informix Database
  • NetBackup agent for the Lotus Notes Database
  • NetBackup agent for the Oracle Database
  • NetBackup agent for the Oracle Database using Block Level Incremental feature
  • NetBackup agent for the SAP Database
  • NetBackup agent for the Sharepoint Portal Server
  • NetBackup agent for the SQL Database
  • NetBackup agent for the Sybase Database
  • NetBackup Enterprise Server
  • NetBackup Operations Manager
  • NetBackup Server
  • NetBackup with the SQL Backtrack Database Storage Migrator

 

Storage Foundation Legacy Support

Storage Foundation Sustaining Support

Legacy Support is currently available for these Storage Foundation product versions only:

  • Cluster Server agents
  • Global Cluster Option
  • Storage Foundation
  • Storage Foundation
  • Cluster File System
  • Storage Foundation for DB2
  • Storage Foundation for Oracle
  • Storage Foundation for Sybase
  • Storage Foundation for Oracle RAC
  • Storage Foundation HA
  • Storage Foundation Cluster File System HA
  • Storage Foundation for DB2 HA
  • Storage Foundation for Oracle HA
  • Storage Foundation for Sybase HA File System
  • Volume Manager
  • Volume Replicator Enterprise
  • Volume Replicator Option

Storage Foundation product versions only:

  • Cluster Server agents
  • Global Cluster Option
  • Storage Foundation
  • Storage Foundation Cluster File System
  • Storage Foundation for DB2
  • Storage Foundation for Oracle
  • Storage Foundation for Sybase
  • Storage Foundation for Oracle RAC
  • Storage Foundation HA
  • Storage Foundation Cluster File System HA
  • Storage Foundation for DB2 HA
  • Storage Foundation for Oracle HA
  • Storage Foundation for Sybase HA File System
  • Volume Manager
  • Volume Replicator Enterprise

 

Updated 6/6/2017

 

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