LiveUpdate reports 'LU1834: Update not found' for Backup Exec System Recovery (BESR) when updating from LiveUpdate Administrator 2.x

Problem

LiveUpdate reports 'LU1834: Update not found' when attempting to update Backup Exec System Recovery (BESR).  Other Symantec software on the computer successfully retrieves its content from an internal LiveUpdate Administrator 2.x (LUA 2.x) server.

Error Message

When running LiveUpdate from within Backup Exec System Recovery (BESR) on a client that is configured to get its updates from a central LUA 2.x server, the update fails with 'LU1834: Update not found' (Figure 1).

Figure 1:

 

Depending on the version of BESR and/or LiveUpdate being used, you may see the following message:

All of the Symantec products and components installed on your computer are currently up-to-date. Remember to check for new updates frequently

Cause

BESR is currently not a product that can be updated with LiveUpdate Administrator 2.x (LUA 2.x).

Solution

Either re-configure the client so that it does not use LUA, or manually install BESR patches.


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