Backup Exec Patch or Service Pack installation fails immediately with error "This patch can not be executed while setup.exe is running. Close the installer and try again"

Problem

Backup Exec Patch or Service Pack installation fails immediately with error "This patch can not be executed while setup.exe is running. Close the installer and try again"

Error Message

Backup Exec patch or service pack installation fails with the following error:
 

(Backup exec installation log file) BKUPINST.htm located at ((X:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\logs\ ; where X is the system drive) shows the following error:
 
 
This patch can not be executed while setup.exe is running. Close the installer and try again.

Cause

This problem occurs because another Microsoft Windows Installer process is running on the computer. Windows Installer can only run one installation at a time.
 

Solution

Wait for all other installations to finish, ensure there is no other Windows Installer process running. 
If the same issue occurs with no installation in process, then it could be due to orphaned setup process, in that case try the steps mentioned below:
 
1. Open Task Manager
2. Go to Processes & end the process setup.exe 
 
 
3. Re-run the installation.

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)