Backup Exec Patch or Service Pack installation fails immediately with error "This patch can not be executed while setup.exe is running. Close the installer and try again"
Backup Exec patch or service pack installation fails with the following error:
(Backup exec installation log file) BKUPINST.htm located at ((X:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\logs\ ; where X is the system drive
) shows the following error:
This patch can not be executed while setup.exe is running. Close the installer and try again.
This problem occurs because another Microsoft Windows Installer process is running on the computer. Windows Installer can only run one installation at a time.
Wait for all other installations to finish, ensure there is no other Windows Installer process running.
If the same issue occurs with no installation in process, then it could be due to orphaned setup process, in that case try the steps mentioned below:
1. Open Task Manager
2. Go to Processes & end the process setup.exe
3. Re-run the installation.