Backup of a virtual machine using the Backup Exec 2010 Agent for VMware Virtual Infrastructure (AVVI) fails with the error "V-79-57344-38264 - Unable to copy the virtual machine disk using the VMware VixDiskLib"

Problem

Backup of a virtual machine using the Backup Exec 2010 Agent for VMware Virtual Infrastructure (AVVI) fails with the error "V-79-57344-38264 - Unable to copy the virtual machine disk using the VMware VixDiskLib. VixDiskLib_Read() reported the error: You have requested access to an area of the virtual disk that is out of bounds "

Error Message

I.  0xe0009578 - Unable to copy the virtual machine disk using the VMware VixDiskLib. 

Final error category: Resource ErrorsFor additional information regarding this error refer to link V-79-57344-38264


II . VixDiskLib_Read() reported the error: You have requested access to an area of the virtual disk that is out of bounds

 

Cause

Backup of a virtual machine using the Backup Exec 2010 Agent for VMware Virtual Infrastructure (AVVI) fails with the above mentioned error. This error has been observed with virtual machine that have disks (VMDK)  mounted across multiple datastores. 
 

Solution

 
This issue has been resolved with Hotfix 344584. See the related documents for download information.
 

 
 

 

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