"At least one service or driver failed during system startup" could be displayed after uninstalling Backup Exec Remote Agent for Windows Systems

Problem

"At least one service or driver failed during system startup" could be displayed after uninstalling Backup Exec Remote Agent for Windows Systems

Error Message

Application popup: Service Control Manager : At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details.

Cause

"At least one service or driver failed during system startup" could be displayed after uninstalling Backup Exec Remote Agent for Windows Systems (RAWS.)  This message would pop up only after uninstalling 32bit version of RAWS which was from the Service Pack 2 or the Service Pack 3.

Solution

Workaround:

Manually delete the next registry keys.

1. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentAccelerator
2. HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows

This issue has been resolved in Backup Exec for Windows Servers version 12.5 with Hotfix 346104. See related documents.


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)